
Service Engineer
4 days ago
Job Description Summary
Service Engineer is a key role managing and performing installations, commissioning, repair services and technical support for Electrical Transformer Monitoring & Diagnostics range of products across Energy Generation / Power substations providing quality customer service both onsite and remotely covering primarily Philippines and support SE/NE Asia region as required. Role will be working with an international team of engineers in the China, East Asia & Pacific region and factories in UK reporting to the Grid Automation services leader based in Australia. Pre / Post sales technical support working in conjunction with the sales team is also a key part of this role.
In return you will be rewarded with full scale product & work training upon joining [3-6 months], global working exposure, work from home flexibility, unparalleled development opportunities, access to state of art training platforms including GE Vernova Online Learning and an opportunity to work & learn from the world's best leaders.
Job Description
Essential Responsibilities
- Perform and supervise installations, repair services and commissioning of GE Vernova - Grid Automation transformer monitoring equipment primarily to our key customers in Philippines and across the region as required.
- Site work includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Impacts quality of own work and the work of others on the team. Executes standard operational/technical tasks typically subject to instructions and work routines. There is latitude to rearrange the sequence to complete task/duties based on changing work situations.
- Troubleshoot, analyze and resolve complex customer issues onsite and via other mode of communication.
- Provide necessary technical details and improvement recommendations to R&D, Quality teams for product and process improvements.
- Become the local and regional product expert to support customers and channel partners in their planning, execution, product training and services support.
- Become an expert in utilizing one of the best customer case management tool – Salesforce, own & deliver the resolution of post-sales technical customer issue cases.
- Support an international team of GE VERNOVA engineers related to product services, troubleshooting, quotes, product quality improvement, customer feedback and sales.
- Maintain accurate and traceable records works completed and prepare regular reports as and when required.
- Manage local spares inventory, appropriate stock levels, re-ordering and logistics of equipment and parts in/out of the region.
- Prepare quarterly back-charge reports for customers, factories for work completed.
- Maintain high standard in quality of work, environment, health and safety at work, including working nearby HV/LV equipment.
- Engage with the customer promoting different service offerings, product range and provide full pre/post-sales support to the sales team whenever required.
- Communicate schedule details, project milestones, time & service history sheets, manpower & tools/equipment requirements to the service leader.
Qualification Requirements
- Preferred candidates with Electrical Engineering degree, major in Power with minimum 2 years of experience in Field service, transformer / electrical equipment maintenance or equivalent work in a substation work environment.
- Engineering graduates with degree in Mechanical, Electronics Engineering with no experience and strong career interest in the Energy/Power sector and hands on field services are also encouraged to apply.
- Certificates/licenses for EHS, electrical work, technician, construction and other such is a plus.
- Proficient in both spoken and written English is a must.
- Expertise in operating computers, Windows, MS Office tools and other related computer hardware/software configuration with basic understanding of communication protocols and techniques.
- Strong interpersonal skills supported by strong analytical, troubleshooting and problem-solving skills.
Desired Characteristics
- Able to work independently, willing to travel to customer sites across Philippines and Internationally as required.
- Please note that in GE VERNOVA we give highest priority to health & safety of our employees and experience in application of Environmental, Work Health and Safety regulations and compliance as per GE VERNOVA standards is a big plus.
- Good interpersonal skills and able to manage internal and external stakeholders effectively, including internal engineering and R&D functions, as well as customers and independent third parties.
**Additional Information*
*Relocation Assistance Provided:
No
-
Engineering Tech
2 days ago
Taguig, National Capital Region, Philippines Polytrade Sales and Service Inc. Full time ₱400,000 - ₱600,000 per yearCompany InformationPolytrade Sales and Service Inc.14 A SCPI Veterans Warehouse Lower Bicutan Taguig, Manila 1630 POLYTRADE SALES & SERVICES was established in the Philippines in 1986 that started with trading, buying ice blocks and selling crushed ice to several food processing firms.Job DescriptionAssume Refrigeration Technician duties at Polytrade Sales &...
-
Service Engineer
4 days ago
Taguig, National Capital Region, Philippines B. Braun Group Full time ₱900,000 - ₱1,200,000 per yearAre you a Service Engineer passionate about Dialysis and keen to specialize further in this domain? If so, this opportunity could be for you Join us at B. Braun, a leader in the medical devices industry, where your skills and experience will be recognized and celebrated. Take the next step in your career with us and help shape the future of healthcareAs...
-
Service Engineer
4 days ago
Taguig, National Capital Region, Philippines Atlas Group Full time ₱400,000 - ₱800,000 per yearA Service Engineer is responsible for installing, maintaining, and repairing machinery, equipment, or technical systems. They provide technical support, perform routine servicing, troubleshoot issues, and ensure systems operate efficiently. The role requires both technical knowledge and strong customer service skills.Duties and Responsibilities:Installation...
-
Service Engineer
4 days ago
Taguig, National Capital Region, Philippines Multi-line Structures Corp. Full time ₱144,000 - ₱432,000 per yearJob description:Graduate of BS Electronics/Electrical Engineering or Electronics/Electrical TechnologyWith at least 1 year work experience in preventive maintenance of auxiliary systems.Familiar with configuration, estimating or troubleshooting of auxiliary systems.Familiar with preventive and corrective maintenanceComputer literateHas good communication...
-
Service Desk Engineer
4 days ago
Taguig, National Capital Region, Philippines Eastvantage Business Solutions Inc. Full time $40,000 - $60,000 per yearAbout the RoleThe Service Desk Engineer (L2) provides advanced technical support, resolving incidents beyond L1 capability. This role ensures timely resolution of complex IT issues, delivers high-quality customer service, and supports continuous improvement of IT processes and systems.Key ResponsibilitiesResolve escalated technical issues and perform...
-
Field Service Engineer
2 days ago
Taguig, National Capital Region, Philippines GE HealthCare Full time ₱1,200,000 - ₱2,400,000 per yearJob Description SummaryResponsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring Customer Satisfaction and maintaining all equipment models specific to a modality or modalities in the assigned area. Someone with integrity, compliance, and discipline to achieve the team's priorities. Multiple...
-
Field Service Engineer
2 days ago
Taguig, National Capital Region, Philippines GE Healthcare Full time ₱450,000 - ₱900,000 per year*Job Description Summary*Responsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring Customer Satisfaction and maintaining all equipment models specific to a modality or modalities in the assigned area. Someone with integrity, compliance, and discipline to achieve the team's priorities. Multiple...
-
Field Service Engineer
2 days ago
Taguig, National Capital Region, Philippines GE HEALTHCARE Full time ₱450,000 - ₱900,000 per yearJob Description SummaryResponsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring Customer Satisfaction and maintaining all equipment models specific to a modality or modalities in the assigned area. Someone with integrity, compliance, and discipline to achieve the team's priorities. Multiple...
-
L2 Service Desk Engineer
4 days ago
Taguig, National Capital Region, Philippines IT by Design Full time ₱630,000 - ₱840,000 per yearL2 Service Desk EngineerPosition SummaryThe L2 Service Desk Engineer provides advanced second-level support and backend infrastructure assistance. This role involves resolving complex technical issues related to desktops, servers, networks, and applications, while also guiding and supporting the service desk team.This position requires strong technical...
-
Taguig, National Capital Region, Philippines NiCE Full time ₱900,000 - ₱1,200,000 per yearSo, what's the role all about?The Professional Services Engineer is a customer-facing, billable role responsible for delivering specialized expertise and solutions for NICE products and services. This includes implementing, configuring, and optimizing AI-driven applications, such as chatbots, knowledge assistants, and other digital solutions, for enterprise...