URGENT HIRING

2 weeks ago

Eastwood Metro Manila, Philippines Intogreat Solutions Full time ₱250,000 - ₱500,000 per year

About the Role

As Customer Concierge you are an ambassador representing the Company and its core service proposition.

Key Responsibilities:


• Your priority is to provide exceptional service by embodying the core values of the company in all your interactions with our guests and chauffeurs worldwide. You are the voice and face of the Company.


• You will work to resolve a wide variety of queries for guests and chauffeurs, utilizing a broad understanding of our policies and procedures to do so.


• You will use our key communication tools of phone, email, and live chat to resolve queries, maintaining a consistent brand voice and tone within these communications.


• You will utilize relationship and trust-building skills to de-escalate demanding situations, looking for the best outcome possible for our customers.


• You will remain cognizant of service levels, ensuring that we manage incoming queries as quickly as possible.


• You will work on other proactive tasks to ensure that the Company service offering is as smooth as possible.


• You will contribute to the ongoing improvement of our service offering by looking for proactive ways to help customers.


• You will work in a team environment working cohesively within your team and individually on side projects.


• You will promote and encourage an open feedback culture within the Company.


• You will contribute to the overall development of The Company's product by providing timely and accurate data about customer contact.


• A focus on quality is paramount and you will continually be looking at ways to improve your own skills in this area

Requirements

What We're Looking For:


• Must have at least 1-year BPO experience


• Ride-hailing, Dispatch, Travel, Hotel Reservations and Escalations experience is an Advantage.


• Must have excellent communication skills.


• Can start ASAP


• Amenable to work onsite with a shifting schedule


•Must reside within 10 km radius of Eastwood, Quezon City

Benefits

Why IntoGREAT?

  • Competitive Compensation Package: An attractive salary and comprehensive benefits aligned with market standards.
  • Work-Life Balance Support: Paid time off, wellness programs, and initiatives designed to enhance employees' work-life balance and personal productivity.
  • Career Growth and Development: Opportunities for training and development to help employees advance their skills and grow within the company.
  • Supportive Leadership: A collaborative environment with leaders who provide guidance, mentorship, and recognition to empower employees in their roles

Ready to Shape the Future?

Step into a role where your skills will fuel growth, inspire change, and create a lasting impact. We're eager to see how you can make a difference with us

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