Support Desk Analyst

6 days ago

Work from Home, Philippines VIMENTURE, LLC Full time ₱300,000 - ₱600,000 per year

Job Highlights

Permanent work from home opportunity

Fixed Weekends Off

Work together with a great team

Job Description:

This is a permanent work-from-home position, no need to travel to and from the office ever again.

Applicants who will pass the pre-screening will be contacted via mobile call for the initial interview.

Must Haves:

  • BPO Experience in handling US telecom carriers (example: AT&T, Comcast, Spectrum, etc.)
  • Knowledge of VOIP, Internet, cable, and telecoms
  • Can work nightshifts
  • Ability to work in a team and be honest, loyal, and self-motivated

Job Purpose:

Searching for candidates to join our growing organization that serves the global real estate market. This person will be working directly with our US-based clients on their telecommunications and IT infrastructure. You will either be part of a team that is assigned to handle trouble tickets, technical troubleshooting and network issues via email or phone communication with the clients. We provide full onboarding and training to successful candidates.

Responsibilities:

  • Review trouble tickets and audit analysis reports
  • Communicate with US-based telco carriers regarding client accounts
  • Identify network errors, VoIP, and Internet issues, check on peripherals if they are functioning or not.
  • To check for customer problems and fixes in the solutions database, and add new information to the database when and if new problems and fixes arise.
  • Client issues or problems that cannot be handled over the phone can be scheduled for a repair crew to fix problems on-site.
  • Opens and monitor repair tickets for clients/accounts assigned
  • Other duties that may be assigned from time to time

Requirements:

At least 3 years of working experience in the related field is required for this position, preferably in technical support, telecom customer service or equivalent

Broad knowledge of various telecommunications products and services

Ability to understand telecom technology and billing system/services

Knowledge and Experience in MS Office, such as Word, Excel, Powerpoint, and Outlook

Extremely detail-oriented with strong analytical and problem-solving skills

Motivated, goal-oriented, persistent with a high level of initiative

Handles stressful situations and deadline pressures well

Plans and carries out responsibilities with minimal direction

Excellent English both in verbal and written communications skills

Prerequisites

  • Fast Reliable Wired Internet at least 5-10mbps
  • Working laptops/Desktop and Router
  • Good and conducive working environment
  • Willing to work nightshift from 10:00 pm manila to 7:00 am Manila

If you meet the qualifications and are excited about working in a fast-paced, innovative environment, we want to hear from you

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Type: Full-time

Pay: From Php25,000.00 per month

Benefits:

  • Work from home

Experience:

  • US Telco customer service: 3 years (Required)
  • VOIP, Internet, and cable services: 3 years (Required)
  • US Telco technical support: 3 years (Required)

Language:

  • English (Required)

Work Location: Remote

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