Property Management Manager

Job Description

The Property Management Manager is responsible for leading and overseeing the overall operations, maintenance, and administration of the condominium property. This role ensures operational excellence, delivers high-quality service to residents, and safeguards the long-term value of the property. The position provides strategic direction to the property management team, manages stakeholder relations, ensures regulatory and policy compliance, and drives continuous improvement across all building operations.

Key Duties and Responsibilities

Property Operations and Maintenance

• Lead and supervise the daily operations of security, housekeeping, engineering, and other building services.

• Conduct regular property inspections to maintain cleanliness, safety, and functionality of all common areas.

• Manage and coordinate service providers and contractors, ensuring timely and quality completion of work.

• Oversee the implementation of preventive and corrective maintenance programs to minimize downtime and enhance asset longevity.

• Financial Management

• Prepare, manage, and monitor the annual operating and capital expenditures budget.

• Oversee and ensure timely collection of condominium dues and other receivables.

• Ensure accuracy of financial documentation and provide comprehensive operational and financial reports to management and the Board.

• Resident, Tenant, and Unit Owner Relations

• Serve as the primary point of contact for all residents and unit owners.

• Manage and resolve concerns, complaints, and disputes in a professional and timely manner.

• Oversee dissemination of official communications including notices, circulars, and memos.

• Renovation and Fit-Out Management

• Review and approve renovation and fit-out applications to ensure full compliance with building policies and guidelines.

• Supervise renovation activities and enforce safety and regulatory requirements throughout the process.

• Coordinate directly with contractors and ensure strict adherence to building rules during construction activities.

• Compliance and Governance

• Ensure compliance with condominium by-laws, house rules, and all relevant government regulations.

• Support the Condominium Corporation or Board of Trustees during meetings, reporting, and policy implementation.

• Maintain up-to-date knowledge of regulatory updates affecting property management.

• Staff Leadership and Development

• Lead, supervise, and mentor the property management staff and third-party service providers.

• Conduct performance evaluations, identify areas for improvement, and recommend training and development initiatives.

• Foster teamwork, professionalism, and high service standards across the team.

• Emergency Preparedness and Safety

• Develop, implement, and manage the building's emergency response and safety programs.

• Ensure regular safety drills are conducted and that all emergency and safety equipment are fully functional and compliant.

• Coordinate with local authorities and emergency service providers when necessary.

• Reporting and Documentation

• Prepare and submit operational, incident, financial, and maintenance reports as required.

• Maintain complete, accurate, and updated property records for auditing, compliance, and operational reference.

Qualifications

• Bachelor's degree in Engineering, Architecture, or any related field.

• Proven experience in property management; management-level experience is an advantage.

• Strong leadership, communication, and stakeholder management skills.

• Knowledge of building systems, property laws, and condominium operations is preferred.

Job Type: Full-time

Benefits:

• Additional leave
• Health insurance

Work Location: In person