Order Management Specialist

About Penbrothers

Penbrothers is an HR & remote talent management partner and one of the fastest-growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.

About the Client

Our client is a global leader in industrial components and factory automation solutions. They provide highly configurable mechanical parts, die and mold components, and industrial materials to manufacturers worldwide. Their platform allows customers to design, configure, and order parts with precision and speed, delivering high-quality, cost-efficient, and timely solutions. With a strong international presence and a digital-first approach, our client empowers manufacturers to optimize operations, reduce lead times, and accelerate innovation across diverse industries.

About the Role

As an Order Management Specialist, you will be the key point of contact for customer orders, ensuring smooth processing from quotation to delivery. You will coordinate between customers, internal teams, and suppliers to resolve issues, manage claims, and drive adoption of the client's e-commerce platform. This role requires strong attention to detail, excellent communication skills, and the ability to manage multiple priorities in a fast-paced environment.

What you'll do

• Order Processing: Efficiently handle and process a high volume of quotations and sales orders within stipulated target times, ensuring accuracy and completeness.

• Enquiries Management: Respond promptly and professionally to customer inquiries via phone, email, and web chat, providing accurate information and resolving issues effectively.

• Claims Management: Investigate and process claims related to shipment delays, defective items, and pricing discrepancies, coordinating with relevant departments to resolve issues.

• Stakeholder Collaboration: Work closely with internal teams and external suppliers to address and resolve any issues related to customer orders, including requesting lead time changes when necessary.

• E-commerce Support: Encourage customers to utilize our e-commerce platform for order placement, providing guidance and support as needed.

What You Bring

• Bachelor's degree in Business Administration, Supply Chain Management, or a related field.

• At least 3-4 years of experience in order management, sales support, customer service, or a related role.

• Strong proficiency in Microsoft Office Suite; experience with ERP systems is a plus.

• Excellent communication and interpersonal skills.

• Strong problem-solving abilities and attention to detail.

• Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously.

• Ability to manage multiple priorities and work collaboratively with cross-functional teams.

• Familiarity with e-commerce platforms or ERP systems is a plus.

Hiring Process

We utilize AI tools to enhance our hiring efficiency and ensure a fair evaluation of all candidates. As a result, candidates who passed our initial evaluations should expect an AI

Interviewer as a component of our recruitment process. This is supervised by Human Talent Acquisition Experts who will also engage with you throughout your application journey.

What You'll Get

At Penbrothers, we are obsessed with creating positive employee experiences. Here you'll find an environment that nurtures learning and provides opportunities for growth. You'll have the

opportunity to make an impact on fast-growing startups and dynamic companies.

• Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience.

• Employee as our biggest asset: We are genuinely invested in our people's career and welfare.

• Global reach & local impact: Get to work with high-growth startups and dynamic companies from the comfort of your own home.

• Powering global startups: We've created 1,400 Filipino jobs that empower global start-ups to focus on growth.