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Order Management Associate

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Makati City, National Capital Region, Philippines Trends Group, Inc. Full time ₱600,000 - ₱1,200,000 per year

This position is responsible for the timely fulfillment of sales orders for clients. The position is will also focus on ensuring that order processing and procedures are communicated and adhered to.

Duties and Responsibilities:

  • Processes entry level orders ensuring customers receive exactly what they ordered in a timely manner
  • Facilitate order creation, modification and cancellation as requested by the Sales team
  • Manage and monitors all shipments and provides status updates
  • Ensures accurate billing of all bookings made throughout the day
  • Liaise with warehouse manager on dispatch of client's orders
  • Identify customs requirements needed for the delivery
  • Liaise with logistics assistant on order dispatch, deliveries and freight cost
  • Resolves invoice pricing issues with Finance
  • Perform other tasks and responsibilities that may be assigned by the immediate superior from time to time

Qualifications:

  • Graduate of vocational or any 4-year course
  • At least 1-year professional experience in Procurement, Vendor Management or Supply Chain Management is highly regarded
  • Proven customer focus, interpersonal and communications skills to ensure consistent messages are communicated to internal customers / stakeholders, able to work well in a team environment and adhere to the highest ethical standards
  • Adaptability to fast facing environment and Trends culture
  • Demonstrate high level of organizational and time management skills
  • Ability to work independently and as part of a team – especially in complex and ambiguous work environments
  • Keen to details and results oriented with a strong sense of customer service
  • Good collaborator
  • Willing to learn and good listener
  • Willing to extend working hours
  • Flexible and with sense of urgency
  • Can work with minimal supervision
  • Knowledgeable in SAP is a plus
  • Must be willing to do full-onsite work