MIS Operations Technician

The MIS Operations Technician is responsible for supporting and maintaining the institution's Management Information Systems (MIS), providing user support, and ensuring the reliability and security of technical infrastructure. This role combines system operations with end-user support, training, network and telephony troubleshooting, and data management. The ideal candidate will work collaboratively with academic and administrative departments to enhance system usability, maintain uptime, and support innovation in educational technology.

ESSENTIAL FUNCTIONS

1. System Operations & Monitoring

• Monitor MIS systems, network services, and hardware to ensure continuous uptime and optimal performance.
• Conduct daily system health checks and log analysis.
• Assist with software updates, patches, and backup routines.

2. User Support & Helpdesk

• Provide Level 1 and Level 2 technical support to staff, faculty, and students across all supported platforms.
• Respond to support tickets and resolve issues within defined SLAs.
• Offer onsite and remote support for hardware/software issues related to school systems.
• Maintain detailed documentation of support issues and resolutions.

3. End-User Technical Support

• Troubleshoot hardware, software, printers, classroom AV equipment, and mobile device issues.
• Assist with event setup, technology coordination, and multimedia support.
• Maintain ticketing logs and document support activities accurately.

4. Training & Documentation

• Develop and deliver user-facing training materials such as manuals, FAQs, and tutorial videos.
• Conduct periodic training sessions for teachers, staff, and students on system features and updates.
• Document configurations, procedures, and workflows to ensure knowledge transfer and continuity.

5. Networking and Infrastructure Support

• Monitor local area network (LAN), Wi-Fi systems, and network hardware for performance and uptime.
• Troubleshoot connectivity problems and escalate critical issues to the network administrator or ISP.
• Perform basic networking tasks such as patching, cabling, and port tracing.

6. PABX / VoIP Telephony Support

• Conduct regular checks and updates on the school's PABX or VoIP phone systems.
• Configure user extensions, voicemail, call routing, and automated responses.
• Resolve call quality issues and coordinate with telecom providers as needed.

7. Data & Security

• Ensure system and user compliance with institutional data protection and privacy policies.
• Support data backup and disaster recovery plans for critical platforms.
• Monitor and respond to basic security alerts or incidents, escalating as required.

8. Data Management & Reporting

• Generate scheduled and custom reports for academic and administrative departments.
• Support data integration, syncing, and validation across systems like Edusuite, LMS, and email.
• Maintain data accuracy and troubleshoot synchronization issues.

9. Integration & Innovation

• Collaborate with stakeholders to explore and implement system integrations that improve workflows.
• Evaluate new educational tools and technology upgrades for compatibility and benefit.
• Recommend and pilot improvements that enhance system efficiency and the user experience.

Job Type: Full-time

Pay: Php18, Php20,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Discounted lunch
• Employee discount
• Free parking
• Gym membership
• Health insurance
• Life insurance
• On-site parking
• Opportunities for promotion
• Promotion to permanent employee
• Staff meals provided

Work Location: In person