Quality Analyst

16 hours ago

Makati City, National Capital Region, Philippines Loop Contact Solutions Full time $30,000 - $35,000 per year

SALARY: 30,000 to 35,000

CAN START ASAP

Role Description

This is a full-time on-site role for a Quality Analyst (BPO-Voice Account) located in Makati. The Quality Analyst will be responsible for monitoring and evaluating call center agents' performance, ensuring adherence to quality standards, facilitating quality control measures, and providing actionable feedback. Other tasks include maintaining quality assurance protocols and performing analytical assessments to enhance service quality.

Qualifications

  • Analytical Skills: Proficiency in assessing and interpreting performance data to improve call center services
  • Quality Control and Quality Assurance: Experience in ensuring call center operations meet established standards
  • Communication: Strong verbal and written communication skills to provide clear and constructive feedback
  • Quality Management: Knowledge in implementing and maintaining quality management systems
  • Excellent attention to detail and problem-solving skills
  • Bachelor's degree in a related field is preferred
  • Previous experience in a call center or BPO environment is an advantage

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