Quality Analyst

3 days ago

Makati City, National Capital Region, Philippines Loop Contact Solutions, Inc. Full time ₱250,000 - ₱450,000 per year

Join Our Team as a Call Center Quality Analyst

Are you passionate about driving continuous improvement? We're looking for a detail-oriented Quality Analyst with at least 6 months of experience in a call center environment to help us elevate our service standards

What You'll Do:

  • Monitor and evaluate call center interactions to ensure quality and compliance
  • Provide actionable feedback to agents for performance improvement
  • Analyze trends and identify areas for process enhancement
  • Collaborate with teams to implement quality initiatives that boost customer satisfaction

What We're Looking For:

  • Minimum 6 months experience as a Quality Analyst (Call Center)
  • Strong analytical and communication skills
  • Keen attention to detail and ability to provide constructive feedback
  • Proactive mindset with a passion for excellence

Why Join Us?

  • Dynamic and supportive work environment
  • Opportunities for career growth and skills development

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