Order Management Specialist

9 hours ago

Pasig, National Capital Region, Philippines BD Agriculture (Philippines) Inc. Full time ₱800,000 - ₱1,200,000 per year
Order Processing & System Management
  • Accurately manage and process all system sales orders using ERP software.
  • Ensure order data accuracy, including pricing, technical specifications, and customer information.
  • Maintain thorough and precise order records and resolve any related inquiries.
Customer Support & Coordination
  • Respond promptly and professionally to customer inquiries regarding order status, product availability, and shipment details.
  • Collaborate with Logistics, Sales Representatives, and the Quote Analyst to meet customer expectations before order shipment.
  • Provide outstanding service to ensure customer satisfaction and repeat business.
Cross-Department Collaboration
  • Work closely with Quote Analysts to convert quotations into accurate sales orders.
  • Ensure all required documents and technical drawings are received and verified.
  • Coordinate with Purchase, Finance, Project Management, Logistics, and Warehouse departments for smooth order processing.
CRM & Data Management
  • Maintain and update CRM systems with order status, customer profiles, and business activities.
  • Assist in preparing sales and operational reports as requested by management.
After-Sales & Product Support
  • Support After-Sales Service and Claims teams in resolving short shipments, faulty products, or warranty claims.
  • Maintain both electronic and physical records according to company standards.
Continuous Improvement & Teamwork
  • Participate in internal meetings, product training, and sales workshops to enhance product knowledge and skills.
  • Promote teamwork and collaboration across all departments.
  • Take part in special projects and support other administrative functions as needed.

Qualifications:

  1. Diploma or Bachelor's Degree in Business, Industrial Engineering, Supply Chain, or related field preferred.
  2. Minimum 2–4 years of relevant experience in order management, sales support, or operations.
  3. Proficiency in ERP and CRM systems is a must.
  4. Strong coordination, communication, and problem-solving skills.
  5. High attention to detail and ability to multitask in a fast-paced environment.
  6. Customer-focused mindset and a proactive approach to issue resolution.
  7. Must be willing to report to office Monday to Friday.

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