Senior Order Processing

2 days ago

Pasig, National Capital Region, Philippines Addiction Pet Foods Full time ₱600,000 - ₱800,000 per year
Senior Order Processing & Distribution Specialist - Remote Work

About the Job: Order Processing & Distribution Specialist (FMCG)

Job Description: Order Processing and Accuracy:
  • Receive, enter, validate and ensure order accuracy of incoming orders versus purchase orders (PO) (Retail, Export).
  • E-Commerce, etc.) from assigned customers and sales teams. 
  • Manage any changes or updates to orders and maintain proper documentation. 
  • Manage Container bookings (Export containers only). 
  • Update Google Calendar, Trello, and Sales Forecast Sheet. (Export containers only) 
  • Issue pick tickets (for export containers only), and consistently communicate with the Warehouse (WH).

Order Documentation and Tracking:
  • Facilitate the Issuance of delivery notes (PLC-SG), invoices, and export documents if needed, promptly. 
  • Communicates daily with Planners, Packing & WH Team.
  • Provide regular updates to customers and internal stakeholders regarding order status such as Reports on Back  Orders to the Sales Account Manager including Short Shipped Reports.

Customer Service:
  • Report on processing claims and returns via replacement and/ or credit notes as needed, and shipping orders. 
  • Send Out-of-Stock (OOS) (for NZ Retail) Weekly Reports to different Customers.

Freight and Transportation Management:
  • Arrange local couriers. 
  • Track and manage shipments throughout the transportation process. 
  • In charge of preparing Certificate of Origin (COO) and Full sets of Shipping Documents 
  • Source transportation methods and carriers for various types of shipments. 
  • Negotiate favorable freight rates and contracts with carriers to optimize costs. 
  • Arrange packaging for NZ facility, and follow up on incoming packaging.

Inventory and Distribution Control:
  • Conduct regular stock audits based on cycle counts to maintain inventory accuracy and monitor and report inventory shortages. 
  • Adjusting/Updating inventory (SAP & Muhro). 
  • Implement (export) and verify(local) FEFO and FIFO to minimize stockouts and excess inventory consistently. 
  • Updating Bell Road Forecast (NZ Retail)

Job Qualifications:
  • Bachelor's Degree in Supply Chain, Logistics, Business Administration, or a related field
  • At least 5 years of experience in order management and logistics in the pet food and food industry or similar FMCG sector is a plus

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