Process Improvement Lead

5 days ago

Manila, National Capital Region, Philippines Converge ICT Solutions Inc. Full time ₱800,000 - ₱1,200,000 per year

Process Improvement Lead

Ready Shape the Future of Converge as We Evolve from Telco to Techco

Converge is evolving from a telco into a technology company, driving digital innovation across the Philippines. We're not just looking for a
PROCESS IMPROVEMENT LEAD
—we're hunting for a leader to drive high-performance teams. Join Converge's Information Technology Team and immediately take charge of complex projects and accelerate our growth.

Job Description

This position is responsible by identifying and analyzing process inefficiencies. Its key functions involves execution of process improvement initiatives, conducting of research to develop fitted solutions, and tracking their effectiveness through defined metrics. Regular documentation review and auditing to maintain accuracy, quality, and consistency ultimately drive sustainable improvements and optimize performance for both Converge and its partners.

Qualification

Skills:

Analytical Problem-Solving Skills: Ability to identify and assess process inefficiencies

Project Management: With knowledge in project management principles and methodologies.

Communication Skills: Effective verbal and written communication for collaboration and reporting.

Attention to Detail: Ensuring accuracy and consistency in documentation and metrics tracking.

Experience Required:

Preferably 1-2 years experience in process documentation/improvement, policy management, case management, or business operations.

Experience in the ISP or managed services industry is a plus.

Educational Attainment:

Bachelor's degree in Business Administration, Management, or a related field.

Certifications & others:

Preferably with process improvement and/or project management certifications: QMS, BPM, Yellow to Green Belt Lean Six Sigma

Easy apply or send your CV to:

BuildWhatsNext #ShapeTheFuture #processimprovementlead #Clarkhiring #ConvergeCareers #NowHiring

  • Process Improvement Manager

    5 days ago

    Manila, National Capital Region, Philippines GodHeir Services Full time ₱1,200,000 - ₱2,400,000 per year

    Job Posting: Senior Manager - Process ImprovementLocation: Metro ManilaSites: Shaw, Cubao / TaguigWork Setup: OnsiteSchedule: Night ShiftStart Date: ASAPCompensation: 180k base pay + 20,650 allowance, plus sign-on bonusQualifications:LSS Greenbelt CertifiedProcess Improvement experience in the BPO Setup is requiredAt least 5 years of experience in a Process...

  • Process Improvement Manager

    1 week ago

    Manila, National Capital Region, Philippines Hi-Deas Expedient Solutions Limited Full time ₱120,000 - ₱180,000 per year

    Role: Manager/Sr Manager Process ImprovementReports to: Senior DirectorWork set up: Work Onsite/HybridWork location: Clark, PampangaWork schedule: early night shift to night shift (weekends off)Target start date: before end of NovemberSalary and Benefits:• All in Package:180k maximum• Performance incentive - quarterly• Relocation assistance - will be...

  • Continuous Improvement Process Engineer

    1 week ago

    Manila, National Capital Region, Philippines Johnson & Johnson Full time ₱1,500,000 - ₱2,500,000 per year

    At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to...

  • Process Improvement Associate

    2 weeks ago

    Manila, National Capital Region, Philippines JPMorgan Chase Full time ₱900,000 - ₱1,200,000 per year

    Join Our Growing Team We are excited to invite you to be a part of our expanding Client Onboarding Services Talent Enablement. Talent Enablement's mission is to empower growth, foster innovation, and deliver exceptional service through continuous learning and opportunity for the entire line of business. As a Process Improvement Associate within the Client...

  • Process Improvement Manager

    4 days ago

    Manila, National Capital Region, Philippines Private Advertiser Full time ₱900,000 - ₱1,200,000 per year

    JOB SUMMARY:Assesses the adequacy and effectiveness of internal controls and identify gaps. Recommends and documents improvement on processes and controls based on the assessment.DUTIES AND RESPONSIBILITIESReviews and assess the adequacy and effectiveness of Company policies, processes, and procedures.Identifies gaps, weaknesses, and risks in internal...

  • Senior Manager Process Improvement

    6 days ago

    Manila, National Capital Region, Philippines Sage Metrics Services Full time ₱1,728,000 - ₱2,160,000 per year

    Role: Manager/Sr Manager Process ImprovementReports to: Senior DirectorWork set up: Work Onsite/HybridWork location: Clark, PampangaWork schedule: early night shift to night shift (weekends off)Target start date: before end of NovemberSalary and Benefits:• All in Package: 180k maximum• Performance incentive - quarterly• Relocation assistance - will be...

  • Sr Process Improvement Analyst

    3 days ago

    Manila, National Capital Region, Philippines Dexcom Full time ₱1,200,000 - ₱2,400,000 per year

    The CompanyDexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting...

  • Senior Manager, Process Improvement

    6 days ago

    Manila, National Capital Region, Philippines GodHeir Services Full time ₱1,200,000 - ₱3,600,000 per year

    Location:Multiple locationsWork Setup:OnsiteSchedule:Night ShiftStart Date:ImmediateCompensation:PHP 180,000 base pay + PHP 20,650 allowance, plus sign-on bonusThe Service Excellence Senior Manager will lead and execute process improvement initiatives, partnering with senior leaders across the organisation to identify business challenges, perform data-driven...

  • Process Improvement Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines Cambridge University Press & Assessment Full time ₱44,000 - ₱60,000 per year

    Salary:Php 44,000 to Php 60,000- Location:Manila- Country:Philippines- Business Unit:Education- Vacancy Type:Permanent- Closing Date:19 October 2025Meet the recruiterHannah HeraduraProcess Improvement AnalystInternalWork setup: We operate in a hybrid work environment, and we encourage applicants who are open to working in the office two days a week to...

  • Senior Process Improvement Manager

    6 days ago

    Manila, National Capital Region, Philippines Michael & Associates Full time ₱1,500,000 - ₱2,500,000 per year

    Join Michael & Associates, Attorneys at Law, as a Senior Process Improvement Specialist and play a pivotal role in transforming our operational effectiveness. We are not just a law firm; we are a forward-thinking team committed to leveraging data and technology to enhance our services and client experience.In this key position, you will analyze existing...