Process Improvement Lead

5 days ago

Manila, National Capital Region, Philippines Converge ICT Solutions Inc. Full time ₱800,000 - ₱1,200,000 per year

Process Improvement Lead

Ready Shape the Future of Converge as We Evolve from Telco to Techco

Converge is evolving from a telco into a technology company, driving digital innovation across the Philippines. We're not just looking for a
PROCESS IMPROVEMENT LEAD
—we're hunting for a leader to drive high-performance teams. Join Converge's Information Technology Team and immediately take charge of complex projects and accelerate our growth.

Job Description

This position is responsible by identifying and analyzing process inefficiencies. Its key functions involves execution of process improvement initiatives, conducting of research to develop fitted solutions, and tracking their effectiveness through defined metrics. Regular documentation review and auditing to maintain accuracy, quality, and consistency ultimately drive sustainable improvements and optimize performance for both Converge and its partners.

Qualification

Skills:

Analytical Problem-Solving Skills: Ability to identify and assess process inefficiencies

Project Management: With knowledge in project management principles and methodologies.

Communication Skills: Effective verbal and written communication for collaboration and reporting.

Attention to Detail: Ensuring accuracy and consistency in documentation and metrics tracking.

Experience Required:

Preferably 1-2 years experience in process documentation/improvement, policy management, case management, or business operations.

Experience in the ISP or managed services industry is a plus.

Educational Attainment:

Bachelor's degree in Business Administration, Management, or a related field.

Certifications & others:

Preferably with process improvement and/or project management certifications: QMS, BPM, Yellow to Green Belt Lean Six Sigma

Easy apply or send your CV to:

BuildWhatsNext #ShapeTheFuture #processimprovementlead #Clarkhiring #ConvergeCareers #NowHiring

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