Japanese-Speaking Customer Care Specialist

21 hours ago

Cebu City, Central Visayas, Philippines DIS Tech | a Technoprobe company Full time $40,000 - $80,000 per year

Overview of the Role

DIS Tech
 is growing, and so is our commitment to delivering exceptional service to our customers around the world. We're looking for someone who is not only service oriented but also curious, proactive, and ready to take on the challenges of working in a dynamic, global environment.

In this role, you'll be a key part of the team that connects our customers with the solutions they need, supporting orders, coordinating with internal teams, and ensuring nothing falls through the cracks. You'll work closely with colleagues and customers from different countries and time zones, including Japanese-speaking clients, so 
fluency in Japanese (Nihongo), flexibility, strong communication, and a collaborative spirit are essential skills needed.

Skills and Competencies

  • Customer-focused, detail-oriented, and don't stop until an issue is fully resolved.
  • Naturally curious and enjoy learning how things work, and how to resolve complex issues.
  • Able to analyze order reports and revenue forecast data using tools like Microsoft Excel and PowerBI
  • Confident in both written and verbal communication, and comfortable making phone calls to customers and internal teams when needed.
  • Thrive in a multi-cultural environment, working with people across time zones and backgrounds.
  • Organized, proactive, and able to manage multiple tasks without losing track.
  • Flexible with your schedule and understand the importance of responsiveness in a global operation.

Qualifications

  • Fluent in Japanese (Nihongo)– both spoken and written. Ability to communicate professionally with native speakers in a business context is required.
  • Bachelor's degree in business, communications, or any related field.
  • At least 2 years of experience in customer service, operations, or a coordination role.
  • Comfortable in using tools like Office 365, email platforms, and order tracking systems.
  • Previous experience working with international teams or in a manufacturing/tech company is a plus.
  • Knowledge of the semiconductor industry is a plus but not required. DIS Tech will be happy to train the right person who's eager to learn.

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