Channel Operations Specialist

3 days ago

Cebu City, Central Visayas, Philippines Lexmark Full time ₱900,000 - ₱1,200,000 per year

Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.

When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you're just starting out or leading at the highest levels, this is a place to grow, stretch, and make real impact—across industries, countries, and careers.

From engineering and product to digital services and customer experience, you'll help connect data, devices, and people in smarter, faster ways. This is meaningful, connected work—on a global stage, with the backing of a company built for the future, and a robust benefits package designed to support your growth, well-being, and life beyond work.

JOB SUMMARY:

The channel operations specialist supports the business development, sales team and/or marketing team in the administration of channel programs and promotions. Channel program and promotion administration entails enrollment and verification of Lexmark's channel partners' eligibility to its programs and promotions including validation of rebate claims that these partners may submit. Tracking of enrollments and eligibility is done through the CRM tool.

RESPONSIBILITIES:

  • Program, Promotion and Benefit Management
  • MDF Management
  • Lead and Account Management
  • Case Management
  • MPS Express Support
  • Partner Onboarding Coordination
  • Demo Management
  • Partner Claims and Pay-Outs

COMPETENCIES, SKILLS, KNOWLEDGE & ABILITIES:

  • Tools Proficiency: Knowledge of CRM tool, DealDesk, Loyalty Perks site, SAP and MS Excel
  • Analysis: Able to analyze the situation, and to arrive at solutions
  • Project Management: Able to track and manage different projects
  • Customer Service: Good at relationship-building and provides correct solutions to concerns; able to think of innovation to address the needs of the customers / requestors
  • Communication: Clearly and effectively present sales and business reports and analysis, ideas, opinions, and conclusions orally and in writing to all requesters
  • Decision-Making: Able to verify whether a request is valid or not, and identify if we approve or deny requests

EDUCATION/EXPERIENCE:

  • Bachelor's Degree in any course from an accredited college or university. Preferably in Information Technology.
  • 2 years BPO work-related experience
  • Preferably with at least 1 year experience in using MD365
  • An advantage if candidate has experience in administering CRM (Customer Relationship Management) systems
  • Background in Sales and Marketing Operations Support
  • Previous work experience had analytical and problem-solving tasks related to sales, marketing, systems or business tools
  • Previous work experience had analytical and problem-solving tasks related to sales, marketing, systems or business tools

Job Types: Full-time, Permanent

Benefits:

  • Company events
  • Employee discount
  • Flexible schedule
  • Flextime
  • Free parking
  • Health insurance
  • Life insurance
  • On-site parking
  • Opportunities for promotion
  • Work from home

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