Desktop Support Engineer

REQUIREMENT: FULL WORK ON SITE IN ORTIGAS, PASIG

Job Title: Desktop Support Engineer

Position Overview

We are seeking a dedicated Desktop Support Engineer to provide technical support and guidance across our organization. The ideal candidate will have a strong background in IT support, excellent problem-solving skills, and a customer-focused approach. This role is critical in ensuring our team members have reliable and efficient technology resources to perform their duties effectively.

On-Site Benefits:

Get the full experience of working together with passionate teammates at our Ortigas, Pasig office.

We believe in rewarding our employees comprehensively. Here's what you can expect:

• Competitive Salary:

We offer a competitive salary that recognizes your skills and contributions.
- Comprehensive Benefits Package:

Your well-being is important to us. Our benefits include:
- Day 1 Health Insurance:

Immediate coverage from your first day.
- Free Dependent Upon Regularization:

Extend your health benefits to a dependent once regularized.
- De Minimis Benefits:

To further enhance your take-home pay and well-being, we provide various tax-exempt de minimis benefits, such as:
- 1. Rice allowance
- 2. Clothing allowance
- 3. Laundry allowance
- 4. Medical cash allowance
- Daily meal and transportation allowance for overtime work
- Retirement Benefit:

Plan for your future with our service retirement program.
- Christmas Bonus:

We show our appreciation during the holiday season with a special Christmas bonus.
- Generous Paid Time Off:

Enjoy 24 days of paid time off annually (12 vacation leaves, 12 sick leaves).
- Convertible Sick Leaves:

Unused sick leaves are convertible to cash.
- Tuition Assistance:

We support your child's education with tuition assistance of up to 75%.
- Mandatory Government Benefits:

SSS, Philhealth, Pag-IBIG Fund, 13th Month Pay
- Quarterly Sponsored Company Events

Key Responsibilities

Technical Support

• Provide first-line support for hardware, software, and network issues.
• Troubleshoot and resolve desktop and laptop issues for Windows and macOS platforms.
• Assist with mobile device setup and support (iOS and Android).

System Maintenance

• Install, configure, and update operating systems and software applications.
• Perform regular system checks and maintenance tasks.
• Manage user accounts and permissions through Active Directory.

Hardware Management

• Set up and deploy new workstations, laptops, printers, and peripherals.
• Coordinate repairs and replacements for faulty equipment.
• Maintain an inventory of IT assets and ensure accurate records.

Network Support

• Assist with basic network troubleshooting (LAN/WAN, Wi-Fi).
• Support VPN connectivity for remote users.

Documentation and Reporting

• Document support activities and resolutions in the ticketing system.
• Create and update technical support guides and FAQs.
• Provide reports on common issues and suggest improvements.

Customer Service

• Respond promptly to service requests and incidents.
• Communicate effectively with users to understand and resolve issues.
• Educate users on best practices and preventive measures.

Qualifications

Education and Experience

• Bachelor's degree in Computer Science, Information Technology, or a related field preferred.
• Minimum of 2 years' experience in desktop support or a similar role.

Technical Skills

• Proficiency in Windows and macOS environments.
• Familiarity with Microsoft Office Suite and common business applications.
• Experience with Active Directory, SCCM, or equivalent systems.
• Understanding of basic networking concepts and troubleshooting.
• Knowledge of remote support tools and techniques.

Certifications (preferred but not required)

• CompTIA A+, Network+, or equivalent certifications.
• Microsoft Certified Professional (MCP).

Skills and Abilities

• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work independently and within a team.
• Customer-oriented attitude with a focus on delivering high-quality service.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks and prioritize effectively.

Working Conditions

• Ability to lift and move equipment up to 50 lbs.
• May require occasional evening or weekend work for upgrades or emergencies.
• Fast-paced environment requiring flexibility and adaptability.