Incident Manager

2 days ago

Manila, National Capital Region, Philippines Nezda Global Full time ₱2,000,000 - ₱2,500,000 per year

About the Company

Join a leading financial institution that powers digital banking and financial services across the Philippines. You'll be part of a Service Management team that ensures continuity, stability, and rapid recovery during major incidents.

About the Role

As a Major Incident Manager, you'll be the single point of control during crisis situations — driving incident resolution, managing stakeholders, and ensuring timely communication and root cause analysis (RCA) closure.

Key Responsibilities

  • Own and manage war rooms end-to-end for critical incidents.
  • Lead escalation and stakeholder communication across CxO, business, and technology teams.
  • Drive RCA activities and ensure timely deployment of solutions.
  • Provide regular updates and reports to business and technical stakeholders.
  • Maintain composure under pressure in a 24x7 operational model.

Must-Have Qualifications

  • 15–20 years of experience in
    Major Incident Management
    within the
    banking domain
    .
  • Strong verbal and written communication skills.
  • Proven experience managing senior stakeholders, including CxO-level executives.
  • Willingness to work in a
    24x7 shift model
    .
  • Ability to work in a fast-paced, high-pressure environment while maintaining solution focus.

Good-to-Have

  • ITIL Certification.
  • Hands-on experience independently handling major infrastructure incidents.

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