Quality Analyst

3 days ago

Marikina City, National Capital Region, Philippines AMHI Full time ₱900,000 - ₱1,200,000 per year
About Our Company

AMHI Development Inc. is a trusted telecommunications subcontractor affiliated with Mazwin Inc., Infius 8 Inc., and Xinofi. We specialize in delivering reliable services as a subcontractor for PLDT and Home Fiber, focusing on installation, maintenance, and repair of fiber optic networks.

Our team is committed to providing high-quality technical solutions, ensuring compliance with industry standards, and delivering excellent customer service. Through our partnerships, we support the continuous growth of fiber connectivity, helping communities and businesses stay connected in today's digital world.

Job Summary:

The Quality Analyst is responsible for ensuring the quality and compliance of telecommunications projects under PLDT and FiberHome standards. This role involves monitoring, auditing, and validating installation, repair, and maintenance activities to ensure adherence to technical specifications, safety protocols, and customer satisfaction goals.


Key Responsibilities:
  • Conduct site inspections and audits for installation, splicing, testing, and commissioning of fiber optic cables and related equipment.
  • Validate workmanship and compliance with PLDT and FiberHome technical standards and industry best practices.
  • Monitor subcontractor performance and identify non-conformances, defects, or process gaps.
  • Prepare detailed quality reports, audit findings, and recommendations for corrective actions.
  • Coordinate with project teams, subcontractors, and clients to ensure timely resolution of quality issues.
  • Verify test results of fiber optic networks (OTDR, Power Meter, Light Source, etc.) and confirm data accuracy.
  • Ensure compliance with health, safety, and environmental (HSE) standards at worksites.
  • Support continuous process improvement by recommending best practices and preventive measures.
  • Assist in training and mentoring teams on quality assurance procedures and technical standards.
  • Maintain documentation and records of inspections, audits, and compliance reports.

Qualifications:
  • Bachelor's degree in Electronics, Communications Engineering, Information Technology, or related field (preferred).
  • At least 2 years of experience in quality assurance, field audit, or network installation in the telecommunications industry.
  • Strong knowledge of fiber optic networks, FTTH/FTTx systems, and telecommunications standards.
  • Familiarity with PLDT and FiberHome project specifications is an advantage.
  • Proficient in using fiber optic testing tools (OTDR, Power Meter, Light Source, etc.).
  • Strong analytical, problem-solving, and documentation skills.
  • Good communication and interpersonal skills to liaise with clients and subcontractors.
  • Willing to travel and conduct on-site inspections.

  • Quality Analyst

    3 days ago

    Makati City, National Capital Region, Philippines Loop Contact Solutions, Inc. Full time ₱250,000 - ₱450,000 per year

    Join Our Team as a Call Center Quality AnalystAre you passionate about driving continuous improvement? We're looking for a detail-oriented Quality Analyst with at least 6 months of experience in a call center environment to help us elevate our service standardsWhat You'll Do:Monitor and evaluate call center interactions to ensure quality and...

  • Quality Analyst

    4 days ago

    Quezon City, National Capital Region, Philippines ibex Full time ₱800,000 - ₱1,200,000 per year

    TheQuality Analystassesses call quality to ensure that CSRs deliver their role in line with the company and client's quality values and methodology.ResponsibilitiesMonitoring of Calls – 15-30 calls per dayDaily/weekly/monthly reports and other communication materials to highlight quality metric performance achievements and identify areas of...

  • Collection Quality Analyst

    3 days ago

    Mandaluyong City, National Capital Region, Philippines Private Advertiser Full time ₱900,000 - ₱1,200,000 per year

    Job Title: Quality AnalystDepartment: Collections DepartmentKey Responsibilities:Monitor and evaluate calls and other customer interactions to ensure compliance with quality standards.Provide feedback and coaching to agents to drive performance improvement.Create and maintain QA reports and trackers to monitor quality metrics and trends.Identify process gaps...

  • Quality Analyst

    2 days ago

    Mandaluyong City, National Capital Region, Philippines Smart Outsourcing Solution Full time ₱25,000 - ₱50,000 per year

    The Quality Analyst (QA) is responsible for monitoring, evaluating, and improving customer interactions to ensure compliance with company policies, business requirements, and industry standards. This role provides actionable insights and feedback to drive agent performance, enhance customer satisfaction, and maintain high service delivery standards in a...

  • Quality Assurance Analyst

    3 days ago

    Makati City, National Capital Region, Philippines Peak Outsourcing, Inc. Full time $104,000 - $130,878 per year

    The Quality Assurance (QA) Analyst will support the quality assurance effort by systematically reviewing customer interactions and applying established quality standards to approved quality scorecards. This role aims to ensure that quality assurance is applied in an independent, objective, and neutral manner. The goal is to improve the customer experience...

  • Quality Assurance Analyst

    2 days ago

    Makati City, National Capital Region, Philippines Probe CX Full time ₱360,000 - ₱720,000 per year

    Job Summary:Quality Assurance Analyst (QA) is responsible for ensuring that processes, services, and customer interactions meet established quality standards. It plays a crucial role in identifying and addressing improvement opportunities through quality checking to ensure compliance, accuracy, and efficiency. The focus of this role is to help improve the...

  • Quality Analyst

    2 weeks ago

    Quezon City, National Capital Region, Philippines Ibex Full time

    OverviewThe QA Analyst will be responsible for proactively identifying agent level performance related opportunities by KPI up to and including customer experience drivers, sales conversion influencers, customer satisfaction levers, agent learning opportunities, and knowledge management improvement areas by evaluating a random sampling of calls (sales,...

  • Quality Analyst

    2 days ago

    Mandaluyong City, National Capital Region, Philippines Chubb Full time ₱900,000 - ₱1,200,000 per year

    Claims Quality AnalystRole Purpose:The primary responsibility of this role is to audit claims to ensure compliance with the Company's Operational Guidelines (COG) standards.Key Responsibilities:Conduct thorough audits of claims to assess compliance with COG standards and internal policies.Review and analyze claims documentation, ensuring accuracy and...

  • Quality Assurance Analyst

    1 week ago

    Makati City, National Capital Region, Philippines Probe CX Full time ₱800,000 - ₱1,200,000 per year

    Job purposeQuality Assurance Analyst (QA) is responsible for ensuring that processes, services, and customer interactions meet established quality standards. It plays a crucial role in identifying and addressing improvement opportunities through quality checking to ensure compliance, accuracy, and efficiency. The focus of this role is to help improve the...

  • BPO Quality Analyst Manager

    3 days ago

    Quezon City, National Capital Region, Philippines LeadAdvisors Full time ₱1,200,000 - ₱2,400,000 per year

    Overview:BPORelations is looking for a Quality Analyst Manager to oversee the quality assurance program for a Lead Generation campaign. The ideal candidate will be a leader with a strong background in quality management, data analysis, and call center operations.Key Responsibilities:Develop and implement quality assurance strategies, policies, and...