Team Leader
1 week ago
What you'll be doing
- Manage and mentor a team of customer service representatives, providing guidance, feedback and support to ensure they deliver high-quality service
- Develop and implement strategies to improve team performance and productivity
- Identify training needs and deliver coaching to upskill team members
- Monitor team and individual KPIs, and take corrective action to address any performance issues
- Foster a positive and collaborative team culture, promoting teamwork and a focus on customer satisfaction
- Communicate regularly with senior management, providing updates on team performance and any issues or opportunities
- Assist with the recruitment and onboarding of new team members as needed
What we're looking for
- Significant experience in a customer service or call centre environment, with a proven track record of leading and motivating teams
- Strong communication and interpersonal skills, with the ability to provide effective feedback and coaching
- Excellent problem-solving and decision-making abilities, with a focus on driving continuous improvement
- Proficient in call centre software and technologies, with the ability to analyse data and identify trends
- Passionate about delivering exceptional customer service and fostering a positive team culture
- Relevant qualifications in Customer Service, Business Management or a related field would be highly regarded
Apply now to join the MAZWIN INC.
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