Account Support Specialist

2 days ago

Manila, National Capital Region, Philippines KMC Solutions Full time ₱1 - ₱2 per year

The official position title for this role is Customer Success Specialist – Account Coordinator. For job posting purposes, we have used an alternative title to better reflect the role's scope and attract a wider pool of qualified candidates. Regardless of title, the job responsibilities and requirements remain the same.

Make your next big career move by applying as KMC Solutions' next CUSTOMER SUCCESS SPECIALIST - ACCOUNT COORDINATOR

The Account Coordinator at Sesimi is pivotal in ensuring that both Content Delivery and Compliance Management services are executed flawlessly. This role involves direct support to Account Executives and requires precise coordination and management of multiple tasks to meet the demands of North American clients during night shifts.

On top of your salary, here are the exciting benefits you can look forward to:

This position offers the unique opportunity to work with some of the world's most iconic brands and provides a platform to enhance skills in high-standard content delivery and compliance practices. The role is based in the vibrant KMC Pasig office, offering a dynamic and collaborative work environment.

The main responsibilities of a CUSTOMER SUCCESS SPECIALIST - ACCOUNT COORDINATOR include:

  • Assist Account Executives by preparing and overseeing the briefing of template content to the Design Engineering team.
  • Efficiently organize, tag, and categorize creative assets for optimal storage and accessibility.
  • Prepare comprehensive meeting notes for both internal and external Work In Progress (WIP) meetings and attend these meetings to document crucial details and action items.
  • Conduct thorough testing of content templates to ensure their accuracy, responsiveness, and alignment with brand standards.
  • Manage the final stages of template approval and oversee their live implementation across extensive retailer networks.
  • Compile and manage ad hoc compliance and performance reports tailored for Account Executives' needs.
  • Perform detailed creative assessments and maintain rigorous documentation and updates of brand compliance guidelines.
  • Provide support to Compliance Account Managers in daily operations and strategic project execution.

To apply, you must be an expert on the following requirements:

  • Bachelor's degree background preferred but still open to undergraduates
  • 3-4 years of related experience.
  • Intermediate to advanced Excel skills (reporting, data interpretation)
  • Strong communication skills – written and verbal
  • Experience with brand guidelines, digital marketing assets, and content QA
  • Prior background in marketing, media, or project coordination preferred
  • Proven organizational skills and meticulous attention to detail.
  • Capability to independently manage and prioritize multiple tasks in a high-pressure environment.
  • Proficiency in productivity and project management tools such as Google Workspace, , Asana, Slack, and Zoom.

It will also be favorable if you are knowledgeable in:

  • Prior experience in content coordination, creative production, or compliance management is highly valued.
  • Experience working night shifts and flexibility in scheduling to align with North American business hours is preferred.

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