BPO Community and Reputation Manager

1 week ago

Makati City, National Capital Region, Philippines Peak Outsourcing, Inc. Full time

The Community & Reputation Manager is responsible for leading public-facing engagement on Reddit and managing brand reputation across multiple platforms. This role ensures authentic, timely communication with users while maintaining consistency in tone and strategic messaging.

Key Responsibilities:

  • Reddit Community Leadership: Moderate and manage community, craft responses in a casual, authentic tone, and train BPO moderators on Reddit-native communication. Ensure timely replies and escalate trending issues.
  • Reputation Oversight: Oversee responses on Trustpilot, App Store, Google Play, and BBB. Coach BPO agents to maintain confident, professional tone and review escalated complaints.
  • Escalation & Case Resolution: Define escalation paths, handle sensitive cases, and coordinate resolution strategies.
  • Team Management: Lead BPO moderators for near 24/7 coverage, provide coaching, and ensure adherence to brand standards.
  • Reporting & Strategy: Deliver weekly performance reports, identify trends, and refine moderation guidelines.

Who You Are:

  • Experienced in community moderation (Reddit, forums, Discord).
  • Skilled in tone adaptation for casual vs. professional platforms.
  • Strong leader with BPO management experience and excellent short-form writing skills.
  • Analytical thinker with ability to spot patterns and mitigate risks.

Skills & Experience:

  • 3–5+ years in community or reputation management.
  • Prior experience managing BPO teams.
  • Familiarity with Reddit mod tools, reputation platforms, and CRM/reporting tools.
  • Strong communication and strategic problem-solving skills.

  • Communications & Brand Manager

    1 week ago

    Makati City, National Capital Region, Philippines Electronic Transfer and Advance Processing Inc. Full time

    Role OverviewThe Communications & Brand Manager is responsible for planning and delivering internal and external communication initiatives that strengthen brand visibility, credibility, and stakeholder engagement. The role focuses on brand storytelling, media relations, leadership communications, and consistent messaging across digital and traditional...

  • Media Reputation Specialist I

    10 hours ago

    Makati City, National Capital Region, Philippines Datawords Full time

    Come and Join a growing and dynamic IT company located in both great cities in the Philippines - Makati & CebuOffice Location: Chino Roces, Makati City, PhilippinesIndividual contributorMedia Reputation Specialist IMain Job FunctionProvide on-going online listening and alerting for the clientManage and organize media monitoring data for...

  • Media Reputation Specialist I

    11 hours ago

    Makati City, National Capital Region, Philippines Datawords Full time

    Come and Join a growing and dynamic IT company located in both great cities in the Philippines - Makati & Cebu Office Location: Chino Roces, Makati City, PhilippinesIndividual contributorMedia Reputation Specialist IMain Job FunctionProvide on-going online listening and alerting for the clientManage and organize media monitoring data for...

  • Corporate Communication Manager

    2 weeks ago

    Makati City, National Capital Region, Philippines SkinStation Full time

    Corporate Communication ManagerRole OverviewThe Corporate Communication Manager is responsible for developing, managing, and executing the company's internal and external communication strategies to ensure consistent messaging, strong brand reputation, and effective stakeholder engagement.Key ResponsibilitiesDevelop and implement corporate communication...

  • Senior Communication Specialist

    1 week ago

    Makati City, National Capital Region, Philippines Asia Brewery Incorporated Full time

    QUALIFICATIONSGraduate of Bachelor's degree in Communication.With minimum of 2 years in corporate communications.With strong background in corporate communication strategy, media relations, crisis management, and digital platform engagement.RESPONSIBILITIESLead CSR initiatives, press releases, speeches, and media positioning to strengthen ABI Pascual's...

  • Communications Specialist

    2 weeks ago

    Makati City, National Capital Region, Philippines Consistent Frozen Solutions Corporation Full time

    The Communications Specialist serves as the company's voice, crafting compelling messages that shape how we are perceived both externally and internally. They lead public-facing communications such as press releases, corporate stories, and PR initiatives while also ensuring internal communications are clear, engaging, and aligned with our goals.Job...

  • Senior Communication Specialist

    2 weeks ago

    Makati City, National Capital Region, Philippines Asia Brewery Inc. Full time

    Graduate of Bachelor's degree in Communication.With minimum of 2 years in corporate communications.With strong background in corporate communication strategy, media relations, crisis management, and digital platform engagement.Lead CSR initiatives, press releases, speeches, and media positioning to strengthen ABI Pascual's mission and reputation across...

  • Corporate Communications Manager

    1 week ago

    Quezon City, National Capital Region, Philippines Future First Talents Full time

    Job Title: Corporate Communications ManagerLocation:Quezon City (Onsite)Industry:Online Sports / Sports Entertainment / Online gamblingJob OverviewWe are looking for a highly strategic, media-savvyCorporate Communications Managerto lead the company's public relations, corporate communications, and brand reputation efforts. This role is critical in...

  • BPO Helpdesk Operations Manager

    7 days ago

    Makati City, National Capital Region, Philippines TASQ Staffing Solutions Full time

    Position: Helpdesk Operations Manager (Makati) | OnsiteLocation: MakatiSchedule: Dayshift Details: This is a startup BPO operation.The selected OM will be responsible for overseeing a 10-member Helpdesk Support team (Wave 1)Qualifications:Minimum of 5 years experience as a Technical Operations Manager in a BPO settingFamiliarity with the payment...

  • BPO Transition Manager

    4 days ago

    Quezon City, National Capital Region, Philippines Nezda Global Full time

    Role:BPO Transition ManagerLocation:Quezon CitySchedule:ShiftingWork Set-up:On SiteEmployment Type:Full TimeAbout the RoleThe BPO Transition Manager is responsible for leading and managing the end-to-end transition of new business, processes, or accounts from the client to the delivery center. This role ensures seamless migration of operations with minimal...