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Healthcare Account

2 weeks ago

San Fernando, Central Luzon, Philippines ARKCOR INC Full time $40,000 - $80,000 per year

About the role

As a Healthcare Account (WFH) Virtual Process Agent at ARKCOR INC', you will play a key role in delivering exceptional customer service to our clients in the healthcare industry. This full-time, remote position offers the flexibility of working from home while being an integral part of our dynamic team.

What you'll be doing

  1. Handling inbound customer calls and addressing a variety of healthcare-related inquiries and concerns
  2. Providing accurate information and guidance to customers based on your extensive product and process knowledge
  3. Efficiently resolving customer issues and complaints in a professional and empathetic manner
  4. Documenting all customer interactions and maintaining accurate records in our client's systems
  5. Collaborating with cross-functional teams to ensure seamless customer support
  6. Continuously learning and keeping up-to-date with industry regulations and company policies

What we're looking for

  1. A minimum of 2 years of experience in a customer service or call centre role, preferably in the healthcare industry
  2. Excellent communication and interpersonal skills, with the ability to adapt your style to meet the needs of diverse customers
  3. Strong problem-solving and decision-making abilities, with a focus on providing efficient and effective solutions
  4. Proficiency in using computer systems and various software applications
  5. A customer-centric mindset and a genuine passion for delivering exceptional service
  6. Flexibility to work in a remote environment and a self-motivated approach to your work

What we offer

At ARKCOR INC', we are committed to creating an environment where our employees can thrive. In addition to a competitive salary, we offer a range of benefits, including:

  1. Comprehensive health insurance coverage
  2. Generous paid time off and sick leave
  3. Access to professional development opportunities
  4. Opportunities for career advancement
  5. Collaborative and supportive team culture
  6. Work-from-home flexibility

About us

ARKCOR INC' is a leading provider of innovative healthcare solutions. Our mission is to empower our clients and their customers with exceptional service and cutting-edge technology. As a fast-growing company, we are constantly seeking talented individuals who share our passion for excellence and a commitment to making a positive impact in the healthcare industry.

Apply now to become a part of our dynamic team