Director of Rooms

Job Description
PRIMARY RESPONSIBILITIES:

• Provides supervision, direction and leadership in Rooms Division; Front Office, Concierge, Dusit Club and Business Centre, Housekeeping and Laundry, and Fitness Center, and ensures all departments operate accordingly and in line with the objectives, performance and quality standards as set by Dusit International.
• Ensures compliance of minimum service standards and product guidelines as set by Dusit International. Liaises with and obtains approval from Corporate Office for any deviations.
• Ensures Rooms Division Departments' Standard Operating Procedures are developed or regularly reviewed and updated according to guests' needs and in compliance with Corporate Policies and Manuals.
• Ensures that Rooms Division Departments maintain high level of effective, efficient and professional service according to the hotel Standard Operating Procedures.
• Carries out quarterly Rooms Division Checklist.
• Prepares annual budget for Rooms Division and participates in hotels annual budgetary planning.
• Identifies needs and estimate costs for capital improvements and capital expenditure.
• Establishes policies regarding rate, deposit, and cancellation.
• Maintains knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out
• Develops annual upsell strategy and targets for Front Office and Dusit Club.
• Manages expenses effectively through careful planning of needs, review of purchase orders and manning requirements.
• Participates in Revenue Management meetings to ensure hotel Rooms departments support hotels sales, revenue and profitability targets.
• Coordinates between the Rooms Division and Sales Department and Reservations, reviewing the business brought in by Sales with regards to space, rate and volume according to company's policies.
• Ensures that commercial management techniques, in line with strategies set by the Yield Management team, are used.
• Arranges any necessary policies for the hotel in conjunction with the General Manager and Executive Committee.
• Makes recommendations to the Resident Manager regarding the upkeep of furnishings, facilities, and equipment, ensuring they are clean and in good repair.
• Ensures that all Departmental Managers are mindful of cost control and waste management.
• Reviews departmental programs and development plans to groom future department heads and divisional leaders.
• Develops KPIs for Rooms Division Department Heads and Assistant Department Heads, in line with corporate and hotel KPI goals and reviews performance against goals periodically.
• Ensures co-ordination between Engineering, Front Office and Housekeeping for regular maintenance of guest rooms.
• Recruits and trains Rooms division Department Heads and Assistant Department Heads.
• Coaches, counsels and guides Rooms Division department heads or any other staff, where necessary. All staff must be ambassadors of the brand at all times.
• Participates in Daily Excom Meetings and conveys instructions and/or directions to Rooms Division Department Heads through briefings and divisional meetings.
• Carries out Performance Appraisals for Rooms Division Department Heads fairly and in a timely manner.
• Handles guests' complaints professionally and coaches other employees to handle the guests' complaints themselves.
• Acts as Manager on Duty or assigns concerned executives to be on duty when required.
• Performs other duties as assigned by the General Manager or Resident Manager.

REPORTING LINE & COMMUNICATION

• Communicates to the General Manager/Resident Manager/Executive Committee all information likely to be of interest to them such as the expected arrival and departure of VIPs and all other pertinent information.
• Coordinates with Corporate Rooms Division, Corporate Security Division or any other relevant Corporate Division Heads to ensure smooth operations.
• Interacts professionally with guests, corporate clients, government officials, suppliers, and any individuals in the community in promoting the hotel.

Others

• Continuous learning through own IDP.
• Any other duties as may be assigned by the superior.

Accountabilities

• Represents Dusit's brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.

Company's Culture

• Communicate and fully embracing the Company's culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – "Proud to belong and to contribute"

CONFIDENTIALITY

• Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.

Job Requirements

• Minimum education of Bachelor degree in Hotel Management or relevant discipline.
• Minimum 10 years of Rooms experience in a leadership capacity, preferably in a 5-star environment with established track record.
• Standards focused with ability to implement, monitor and develop forward.
• Strong leadership and management skills is essential.
• A keen eye and flair for training and development.
• Have excellent communication skills both in written and spoken English.
• Self-driven with an ability to motivate others to greater heights of success and excellent interpersonal skills.
• Creative thinker and problem solver.