Virtual Assistant

Shape the Future of Education, One Task at a Time

Be part of a global education team that champions innovation, digital transformation, and meaningful student experiences. This is your opportunity to build a global career in the education industry-no passport required. Support students across the world, gain international exposure, and help drive academic excellence from wherever you are. Join a culture that values balance, growth, and purpose as you make your mark in global education.

Job Description

As a Virtual Assistant for Student Services, you'll support academic operations by managing documentation, coordinating schedules, handling communication, and driving digital transformation initiatives. Your role ensures smooth day-to-day processes and exceptional service delivery that enhances the student journey worldwide.

Job Overview

Employment type: Full-time

Shift: Day Shift, 08:30 AM - 05:30 PM, Weekends Off

Work setup: Permanent Work-from-Home

Exciting Perks Await

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Permanent WFH arrangement
• Day shift schedule
• Fixed weekends off
• All-expenses-paid trip to Singapore for all top performers each year
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• 1+ years of proven work experience as a digital or graphic designer
• Excellent organizational, communication, and multitasking skills
• High attention to detail with the ability to manage sensitive information
• Proficiency in MS Office tools, SharePoint, and other collaboration platforms
• Self-motivated and able to work independently in a virtual setup
• Adaptable, proactive, and committed to continuous improvement

Your Daily Tasks

• Document Management: Maintain and organize digital files, including student records, meeting minutes, and placement documents.
• Directive: Lean and Productive
• KPI: 90% of assigned documents filed within 5 working days; actively contribute to team document accuracy.
• Scheduling and Coordination: Assist in scheduling meetings, consultations, and event planning.
• Directive: Lean and Productive
• KPI: ≥90% of schedules managed without conflict; 100% calendar updates weekly.
• Email and Communication Support: Monitor inboxes, respond to inquiries, and route messages appropriately.
• Directive: Lean and Productive
• KPI: ≥95% of emails responded or routed within 2 working days.
• Data Entry and Reporting: Support data input and consolidation for monthly reports and surveys.
• Directive: Lean and Productive
• KPI: 100% of data entries submitted by deadline; ≤2% error rate.
• Digital Tool Usage: Use SIS, SharePoint, and MS Teams for collaboration and document sharing.
• Directive: Digital Transformation
• KPI: 100% compliance with digital procedures; active usage of 2+ collaboration tools.
• Student Communication Support: Send announcements, reminders, and updates through approved channels.
• Directive: Lean and Productive
• KPI: ≥90% message delivery rate within assigned timeframe.
• Event Admin Support: Prepare materials and coordinate logistics for online or hybrid events.
• Directive: Positive Cashflow for Growth
• KPI: 100% admin support tasks completed before event date.
• Task Monitoring: Maintain task lists and provide weekly team updates.
• Directive: Lean and Productive
• KPI: Weekly task report submitted; ≥90% task follow-up rate.
• Confidentiality and Compliance: Handle sensitive student information with discretion.
• Directive: Lean and Productive
• KPI: 0 breaches in confidentiality; 100% compliance with data protocols.
• Work Culture and Continuous Improvement:
• Embrace the 3 Directives-Positive Cashflow for Growth, Lean and Productive, and Digital Transformation.
• Support corporate planning, digital initiatives, and continuous improvement using established frameworks and best practices.

About the Client

Educating Tomorrow's Leaders, Today

Our client is a globally recognized education institution dedicated to cultivating world-class talent through experiential learning, innovation, and digital transformation. With a focus on excellence, they empower students to thrive in global industries while driving sustainable educational growth. Joining their team means contributing to a legacy of quality learning and shaping future-ready professionals.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. Apply now and be part of the #EmaptaEra