Airfare and Ticketing Coordinator

Crafting Precision in Every Mile

Craft seamless journeys and make every itinerary count by ensuring accuracy, efficiency, and excellence in ticketing operations. This is your chance to build a global career in travel and tourism without leaving the country. With international exposure, the ability to make an impact in the industry, and the opportunity to make your mark, this role lets you grow while staying home.

Job Description

As an Airfare and Ticketing Coordinator, you will manage airfare bookings, issue and reissue tickets, process refunds, and ensure fare accuracy. You will liaise with airlines, handle schedule changes, and provide expert support to clients and internal teams while ensuring seamless travel operations.

Job Overview

Employment type: Full-time

Shift: Day shift

Work setup: Hybrid, Ortigas

Exciting Perks Await

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Hybrid work arrangement
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Day shift schedule
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• 5+ years' experience in airfare ticketing or travel consulting
• Proficiency in at least one major GDS (Sabre, Amadeus, Galileo, or similar)
• Strong understanding of fare construction, ticketing rules, and airline contracts
• Excellent communication and problem-solving skills
• High attention to detail and accuracy
• Ability to work under pressure and meet tight deadlines
• Knowledge of BSP/ARC processes and IATA regulations (preferred)
• Experience with group air bookings (an advantage)
• Certificate or diploma in Travel & Tourism or related field (preferred)
• GDS training certification (desirable)

Your Daily Tasks

• Book, issue, reissue, and refund tickets using GDS platforms such as Amadeus
• Interpret and apply airline fare rules, contracts, and commission structures
• Manage airfare bookings for FIT, group, and corporate clients
• Provide airfare quotes and secure competitive fares and itineraries
• Liaise with airlines for schedule changes, waivers, ADM disputes, and policy clarifications
• Ensure all ticketing is completed accurately and within deadlines
• Assist sales/reservations teams with complex routing and fare options
• Handle urgent rebooking and last-minute ticketing requests
• Maintain up-to-date knowledge of airline policies, alliances, and market trends

About the Client

Our client is a leader in global expeditions, offering unique travel experiences that combine exploration, adventure, and discovery. With decades of expertise and a passion for unforgettable journeys, they specialize in immersive trips that connect travelers to some of the world's most remote and breathtaking destinations-all while maintaining the highest standards of safety and service.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra