operations supervisor

1 day ago

Pasig, National Capital Region, Philippines APLL GLOBAL BUSINESS SERVICES (PHILIPPINES), INC. Full time

The Operations Supervisor is responsible in providing guidance and leadership to team leaders and members to achieve both customer and business outcomes through effective communication, problem solving, and efficient process execution.

He/she will lead the team to implement and execute the right processes in order to achieve productivity, timeliness, and quality success measures and enable business growth. He/She will also monitor and assess teams' operational methods and processes and propose ways to improve them.

This position reports to Global Business Services – Operations Manager.

Operations Management

  • Manages and leads leaders and members in the execution of day-to-day operations based on migrated processes which includes but not limited to:
  • SEA Documentation and Rating
  • ISF-related activities (Importer Security Filing)
  • Possesses in-depth understanding of business and processes to be able to effectively monitor overall performance in order to achieve service and operational excellence
  • Develops and implements standard operational rhythm to consistently deliver service level objectives and metrics on timeliness, accuracy, quality of work, and customer satisfaction
  • Sets clear and realistic goals to leaders and members and monitors team and individual performance regularly
  • Advocates process documentation and standardization towards process maturity
  • Drives key initiatives to facilitate process improvement and efficiency; Partners with both internal and external customers to implement critical actions
  • Conducts root cause analysis to drive permanent issue resolution

People Management

  • Leads and creates a strong team culture of collaboration, ownership, agility, and resilience through regular 1:1 with direct reports, team huddles, and engagement initiatives
  • Identifies training and development programs for members and leaders to develop a high performing and engaging team

Stakeholder Management

  • Conducts monthly business and operations review with customers and stakeholders to discuss results and performance, issues for resolution, process alignment and standardization
  • Proactively communicates updates, issues and progress that require immediate attention or resolution from both internal and external customers

  • Operations Supervisor

    1 day ago

    Pasig, National Capital Region, Philippines Prima Fintech Philippines Lending Corporation Full time

    Job Title: Operations SupervisorDepartment: OperationsReports To: President of the CompanyLocation: Pasig CityEmployment Type: Full-timeWe are looking for an Operations Supervisor to lead and oversee the daily operations of our Fintech lending business. The role ensures efficient loan processing, compliance with regulatory requirements, and high service...

  • HR Operations Supervisor

    5 days ago

    Pasig, National Capital Region, Philippines Aspen Business Solutions, Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    Company DescriptionAspen Business Solutions, Inc. (ABSI), the Gokongwei Group Shared Services, is the Philippines' first multi-function shared service hub, established in 2013 to centralize operations across the JG Summit Conglomerate. As a trusted provider of Procurement, Human Resources, Treasury, and Controllership services, ABSI handles essential...

  • Customer Operations Supervisor

    2 weeks ago

    Pasig, National Capital Region, Philippines SUNCOAST BRANDS INTERNATIONAL CORPORATION Full time $40,000 - $80,000 per year

    Job Summary:The Customer Operations Supervisor is responsible for leading and optimizing in-store execution across assigned territories to ensure product visibility, availability, and compliance with brand standards.This role oversees both direct and third-party merchandising teams (TPAs), drives operational efficiency, manages costs, and ensures alignment...

  • Cable Operations Supervisor

    2 weeks ago

    Pasig, National Capital Region, Philippines MCI Careers Full time ₱100,000 - ₱120,000 per year

    POSITION OVERVIEWMCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of...

  • Cable Operations Supervisor

    5 days ago

    Pasig, National Capital Region, Philippines OneMCI Full time ₱100,000 - ₱120,000 per year

    POSITION OVERVIEWAt MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.  The Cable Operation Supervisor oversees all aspects of our call center team. As a sales...

  • Cable Operations Supervisor

    5 days ago

    Pasig, National Capital Region, Philippines OneMCI Full time ₱100,000 - ₱200,000 per year

    LOCATIONManila, PHJOB TYPEFull-TimePOSITION OVERVIEWAt MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.  The Cable Operation Supervisor oversees all aspects of our...

  • Operation Supervisor

    2 weeks ago

    Pasig, National Capital Region, Philippines Cybalink Solutions Full time ₱50,000 - ₱55,000 per year

    Why You'll Love Working With UsCompetitive Salary & Annual Bonuses – Your hard work deserves great rewards.Comprehensive HMO – Full coverage for you plus 1 FREE dependent.Generous Meal Allowance – Stay fueled and focused every day.30 Days Paid Leave – Wellness, vacation, and sick leave, with conversion options.Growth & Engagement – Ongoing...

  • Supply Planning and Operations Supervisor

    1 day ago

    Pasig, National Capital Region, Philippines SEAOIL Philippines, Inc. Full time ₱900,000 - ₱1,200,000 per year

    Are you ready to start your legaSEA? SEAOIL is looking for passionate talents to help make a difference in the lives of Filipinos and fuel their better future. Here's your chance to grow your career with the largest and leading independent fuel company in the country - join us as our next Supply Planning and Operations Supervisor What is this role about?The...

  • Operations Supervisor

    2 weeks ago

    Pasig, National Capital Region, Philippines Med-Metrix Full time ₱250,000 - ₱500,000 per year

    Experience these exceptional benefits when you join Med-Metrix8-Hour Shifts, Fixed Weekends OffDay 1 HMO with 2 of your dependents covered for FREEMedical Cash AllowanceRice AllowanceClothing AllowanceFree Lunch DailyPaid Time OffTraining and Staff DevelopmentEmployee Engagement ActivitiesOpportunities for Internal MobilityJob PurposeThe Operations...

  • HR Operations Supervisor

    2 weeks ago

    Pasig, National Capital Region, Philippines Aspen Business Solutions, Inc. Full time ₱1,500,000 - ₱2,500,000 per year

    Job Summary:The HR Operations Supervisor – Benefits is responsible for overseeing the administration and operational support of all company and statutory benefit programs. This role supervises the benefits team, ensures accurate and compliant processing, manages relationships with third-party vendors, and supports continuous improvement in the employee...