Customer Operations Supervisor

2 hours ago

Pasig, National Capital Region, Philippines SUNCOAST BRANDS INTERNATIONAL CORPORATION Full time $40,000 - $80,000 per year
Job Summary:

The Customer Operations Supervisor is responsible for leading and optimizing in-store execution across assigned territories to ensure product visibility, availability, and compliance with brand standards.

This role oversees both direct and third-party merchandising teams (TPAs), drives operational efficiency, manages costs, and ensures alignment between Sales, Trade Marketing, and Retail Operations. The position plays a key role in strengthening retail partnerships and achieving merchandising excellence that supports overall sales and marketing goals.

Key Responsibilities:

1. Team & TPA Management

  • Lead, train, and motivate field merchandisers and third-party agency teams to ensure high-quality execution.
  • Oversee staffing, scheduling, and performance monitoring of all merchandising personnel.
  • Conduct fieldwork and meetings to coach supervisors and cascade company plans and priorities.

2. Retail Execution & Compliance

  • Ensure consistent implementation of planograms, product displays, and promotional materials across all retail channels.
  • Monitor product availability, shelf space, pricing, and on-shelf display standards.
  • Conduct regular store visits and audits to maintain execution excellence.

3. Cost & Operational Oversight

  • Manage merchandising budgets and analyze spending to ensure cost-efficient deployment plans.
  • Review and approve operational requests such as schedule changes and overtime.
  • Negotiate with stores or accounts to optimize manpower and display placements.

4. Trade Marketing Support

  • Collaborate with Sales and Trade Marketing teams on new product introductions, launches, and promotional campaigns.
  • Monitor and report on promotional display setups, addressing gaps or issues promptly.
  • Gather market insights and competitor activities to guide future in-store strategies.

5. Performance Tracking & Reporting

  • Maintain accurate merchandising databases and reports on KPIs (fill rate, share of shelf, on-shelf availability, etc.).
  • Present territory performance and insights during business or territory reviews.
  • Recommend improvements to merchandising processes and retail execution.

6. Relationship Management

  • Serve as the primary liaison between store management, internal teams, and third-party partners.
  • Build and sustain strong relationships with key retail accounts to ensure smooth execution and collaboration.

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