Customer Service Representative

2 hours ago

Pasig, National Capital Region, Philippines Risewave Consulting, Inc. Full time ₱150,000 - ₱250,000 per year

We are looking for dedicated Customer Service Representatives (CSR) to join our growing team. You will be responsible for handling customer inquiries, providing accurate information, and delivering excellent service to ensure customer satisfaction.

Key Responsibilities:

  • Answer incoming calls, chats, or emails from customers in a professional and courteous manner
  • Provide accurate information regarding products, services, and policies
  • Assist customers with billing, account issues, and client concerns
  • Resolve customer issues efficiently and escalate complex cases when necessary.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times
  • Document customer interactions accurately in the system
  • Meet performance targets such as quality, productivity, and customer satisfaction

Job Requirements:

  • Open to College Graduates /Fresh Grads or Career Shifters (No BPO experience required)
  • Open to High School Graduates with at least 6 months BPO experience
  • Must be willing to work on Night Shift
  • Must be amenable to work Onsite (Ortigas, Pasig)
  • Good English communication skills
  • Willing to work on shifting schedules, weekends, and holidays.

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