After Sales Manager

AFTERSALES MANAGER SUMMARY

The Aftersales Manager is responsible for overseeing and managing all aspects of the aftersales service department, ensuring outstanding customer satisfaction while driving revenue growth. This role includes managing a team of service advisors and technicians, developing customer relationships, and implementing effective strategies to enhance service delivery and operational efficiency.

Key Responsibilities:

• Team Leadership:
• Recruit, train, and develop aftersales staff, including service advisors and technicians.
• Set performance objectives and conduct regular performance evaluations.
• Foster a positive work environment that encourages teamwork and professional growth.
• Customer Relationship Management:
• Build and maintain strong relationships with customers to ensure high levels of satisfaction and loyalty.
• Address customer inquiries, concerns, and complaints promptly and effectively.
• Implement customer feedback mechanisms to continually improve service delivery.
• Sales and Revenue Growth:
• Identify opportunities for upselling and cross-selling services and products.
• Develop and implement promotional campaigns and service packages to drive aftersales revenue.
• Analyze sales data to track performance and identify areas for improvement.
• Operational Management:
• Oversee the daily operations of the service department, ensuring compliance with company standards and industry regulations.
• Manage service scheduling, workflow, and resource allocation to maximize efficiency.
• Ensure the proper handling and management of service parts inventory.
• Performance Monitoring and Reporting:
• Establish and monitor key performance indicators (KPIs) to assess team performance and service quality.
• Prepare and present regular reports on aftersales performance, customer satisfaction, and revenue metrics to senior management.
• Implement corrective actions based on performance data analysis.
• Training and Development:
• Organize ongoing training programs to enhance staff skills in customer service, technical knowledge, and product offerings.
• Stay updated on industry trends and new products to ensure the team is knowledgeable and effective.
• Collaboration:
• Work closely with other departments, such as sales and marketing, to align aftersales strategies with overall business objectives.
• Collaborate with manufacturers and suppliers to ensure service quality and compliance with standards.

Qualifications:

• Education: Bachelor's degree in Business Administration, Automotive Engineering, or a related field.
• Experience: 3-5 years of experience in aftersales management or a similar role within the automotive industry.
• Skills:
• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Proficient in CRM software and Microsoft Office Suite.
• Strong analytical and problem-solving skills.
• In-depth knowledge of automotive products, services, and industry trends.
• Familiarity with customer service best practices and regulations.

Qualifications for Aftersales Manager

• Educational Background:
• Bachelor's degree in Business Administration, Automotive Engineering, or a related field.
• Relevant certifications in automotive management or customer service can be a plus.
• Experience:
• Proven experience in aftersales management or a similar role within the automotive industry (typically 3-5 years).
• Experience in customer service or sales management.
• Skills:
• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Proficient in CRM software and Microsoft Office Suite.
• Strong analytical and problem-solving skills to assess performance data.
• Knowledge:
• In-depth knowledge of automotive products, services, and industry trends.
• Familiarity with customer service best practices and regulations.
• Personal Attributes:
• Customer-focused mindset with a commitment to delivering high-quality service.
• Ability to work under pressure and manage multiple tasks effectively.
• Strong organizational skills and attention to detail.
• Certifications (Optional):
• Certifications related to automotive service management or customer relations may enhance qualifications.

Job Types: Full-time, Permanent

Pay: From Php40,000.00 per month

Benefits:

• Free parking
• Health insurance

Work Location: In person

Expected Start Date: 10/11/2025