After Sales Service Clerk
2 weeks ago
· Receiving daily calls concerning technical and after sales service requests and endorsing it to the technical after sales coordinator whenever necessary for proper scheduling.
· Receiving of Monthly Spare Parts Inventory from Cost Accounting Supervisor and ensuring timely request for quantity validation to Warehouse Dep't as reference of Technical Manager on re-ordering point of spare parts needed.
· Responsible in the on-time entries of the Technical Service Request Deliverables which shall be sent monthly to the Operations Manager, VP for Marketing, Cost Accounting Manager, Technical Manager and Technical after Sales Coordinator.
· Responsible in receiving all in-house technical service requests which shall be endorsed to in-house technician
· Files all related technical documents such as DONE, RE-SCHEDULED and CANCELLED Technical Service Request Form and the like.
· Assumes job responsibility in the absence of technical and after-sales coordinator such as the following in case of Supervisor's absence or VL provisions: (1) Be the point person and know the status of all pending technical issues at hand; (2) Tracking of after sales concerns of the clients from the beginning until the end. Making sure that technical problems are resolved under a quick or reasonable time frame; (3) Ensuring that there is a resolution to all technical concerns and forwarding special case to management in case problems cannot be resolved; (4) Plotting of Daily Technical Service requests per technicians bearing in mind their core competencies and expertise per brand; and (5) Checking the daily attendance record of all technicians and recording infractions (if necessary).
· Executes additional administration tasks as required by the Operations Manager and Technical Manager.3rd to succeeding visits – Ensures resolution of declared and discovered nature of damage and completion of work as specified in the Service Request Form.
Qualifications:
· Candidate must at least possess an Associate/Bachelor's/College Degree in Business Studies/Administration/Management, or equivalent.
· At least 1-3 years of working experience in the same capacity with valuable experience in customer service and/or after sales service, preferably gained from import/export companies; appliances, hardware and home furnishings business establishments or other service-oriented companies.
· Highly proficient in the use of MS Office software especially MS Excel.
· Must be flexible and can work under pressure with minimum supervision.
· Must be an excellent team-player, able to persuade people under her to observe proper work ethics and a highly-disciplined individual.
· Highly energetic, self-motivated and self-starter.
· With excellent interpersonal and communication skills.
· Must be willing to work in Quezon City.
Job Type: Full-time
Pay: Php18, Php20,000.00 per month
Benefits:
- Additional leave
- Company Christmas gift
- Company events
- Employee discount
- Health insurance
- Opportunities for promotion
- Paid training
Work Location: In person
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