L2 Support Desk Analyst

2 days ago

Mandaluyong City, National Capital Region, Philippines ConnectOS Full time

Schedule: Monday to Friday (6:00AM - 3:00PM PHT)

What are we looking for?

The Systems Administrator within the Managed Services team is responsible for the proactive management, maintenance, and support of client and internal IT systems. This role ensures high availability, security, and performance of infrastructure across multiple environments while adhering to SLAs and ITIL best practices. The position requires strong technical expertise, customer service skills, and the ability to work in a dynamic, client-focused environment.

Skills Required:

  • 3+ years of experience in Windows Server, Active Directory, and virtualization (VMware, Hyper-V)
  • Experience in Managed Services or MSP environment
  • Familiarity with cloud platforms (Microsoft 365, Azure, AWS)
  • Understanding of networking protocols and firewall management
  • Experience with network monitoring tools (e.g., PRTG, Auvik, SolarWinds)
  • Excellent troubleshooting, communication, and client-facing skills.

Nice to Have:

  • ITIL Foundation Certification
  • Certifications such as Microsoft Certified: Azure Administrator, CompTIA Network+, CompTIA Security+, or

    VMware Certified Professional
  • Bachelor's degree in IT or related field

What will you do?

Client Systems Management

  • Administer and maintain client servers, networks, and cloud environments (Microsoft 365, Azure, AWS).
  • Monitor client infrastructure for performance, availability, and security compliance.
  • Respond to incidents and service requests within agreed SLAs.
  • Implement patches, updates, and configuration changes across client systems.
  • Assist with client onboarding, migrations, and infrastructure projects.

Internal Systems Management

  • Maintain and optimize internal IT systems, including servers, storage, and networking equipment.
  • Ensure internal systems meet security and compliance standards.
  • Support internal staff with escalated technical issues.

Security & Compliance

  • Apply security best practices across client and internal environments.
  • Monitor for vulnerabilities and remediate promptly.
  • Ensure compliance with industry standards and client-specific requirements.

Backup & Disaster Recovery

  • Implement and manage backup solutions for client and internal systems.
  • Test and document disaster recovery procedures regularly.

Documentation & Reporting

  • Maintain accurate documentation for client environments, configurations, and processes.
  • Provide regular reports on system health, incidents, and SLA performance.

Collaboration & Continuous Improvement

  • Work closely with Service Desk, Project teams, and vendors to resolve complex issues.
  • Identify opportunities for automation and process improvement.

Join the awesome team and enjoy these benefits & perks:

  • Hybrid Work Arrangement
  • Medical, Dental Coverage and Life insurance from day 1 of employment
  • Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
  • Competitive salary package and annual appraisal
  • Financial Assistance Program
  • Mandatory Government Benefits and 13th Month Pay
  • Complimentary Sleeping Quarters, Coffee at no cost
  • Complimentary Office Fitness and Wellness Facilities at no cost
  • Regular Company Events, Work Life Balance, and Career growth opportunities
  • Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOWConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

ConnectOSCareers #JoinConnectOS #ConnectOSTech Equal Employment StatementEmployment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

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