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Business Consultant

2 weeks ago

Manila, National Capital Region, Philippines CEF Solutions Full time $40,000 - $80,000 per year

CEF Solutions Inc. is a Consulting Services and Business Process Outsourcing (BPO) company specializing in BPO Operations, Operations Management, Process Engineering and Innovation, Cost Optimization, and Staffing solutions. We take pride in our expertise in providing specialized staffing services, ensuring that clients in the Customer Service Industry have access to top talent that aligns with their operational goals. We service some of the largest multinational companies in the world and are expanding quickly by delivering an unmatched end-to-end client experience.

Responsibilities:Performs business consulting services for internal and external clients. Evaluates business processes, anticipates requirements, uncovers areas for improvement, and develops and implements solutions with practical improvements for the business. Oversees operating systems including policies, procedures, and operating structures.

Establishes and implements service level standards. Research operations and efficiencies within a contact center and other types of service-oriented environments. Collaborates with a project team to gain a complete understanding of specific goals, objectives, and audiences.

Strengthens key differentiators of our company compared to legacy approaches and other competing offerings. Required Qualifications:Bachelor's or higher degree in a related field.3-7 years' experience in business consulting, project management and/or any relevant professional experience. Proficiency in Microsoft Office (Excel, Word, PowerPoint).

Curiosity and the desire to deeply understand how and why things are the way they are. The ability to comprehend complex topics and tell stories through data, visualizations, and verbal presentations. Reliability to complete projects on time and at the level of quality required.

Demonstrated ability to use exceptional analytical skills to monitor, conduct root cause analyses, and recommend improvements related to the business quality principles. Excellent verbal and written communication skills with the ability to build and maintain effective working relationships. Detail-oriented with strong follow-through and the ability to organize and prioritize multiple projects.

Highly organized with a focus on execution, problem solving, and improving processes. Preferred Qualifications:Experience with BPO operations is preferred. Experience in a large consulting company is preferred.

Language Proficiency:English: Excellent written and verbal communication skills. Other Qualifications:No restrictions for overseas business trips.