Guest Service Associate Supervisor
2 weeks ago
The GSA Supervisor is responsible for leading the Guest Service Associate team by overseeing shift operations, scheduling staff, auditing performance, and ensuring a high level of guest service across all shifts. This role requires a proactive, hands-on leader who can adapt to operational needs and uphold service excellence.
Primary Duties and Responsibilities:
- Supervise and support the GSA team during all operational hours.
- Conduct audits to ensure GSAs adhere to operational procedures and service standards.
- Cover shifts in the absence of GSAs to avoid service gaps.
- Review shift reports and investigate any reported issues or concerns.
- Actively participate in team training, coaching, and performance evaluations.
- Coordinate with other departments to resolve guest issues or special requests.
REPORTS
- IR for non compliance of GSA team.
Job Types: Full-time, Permanent, Fresh graduate
Benefits:
- Company Christmas gift
- Company events
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Pay raise
Work Location: In person
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