Guest Service Associate Supervisor

1 week ago

SM City Fairview, Philippines 1220 PACIFIC GRAND TOWER CORPORATION Full time $104,000 - $130,878 per year

The GSA Supervisor is responsible for leading the Guest Service Associate team by overseeing shift operations, scheduling staff, auditing performance, and ensuring a high level of guest service across all shifts. This role requires a proactive, hands-on leader who can adapt to operational needs and uphold service excellence.

Primary Duties and Responsibilities:

  • Supervise and support the GSA team during all operational hours.
  • Conduct audits to ensure GSAs adhere to operational procedures and service standards.
  • Cover shifts in the absence of GSAs to avoid service gaps.
  • Review shift reports and investigate any reported issues or concerns.
  • Actively participate in team training, coaching, and performance evaluations.
  • Coordinate with other departments to resolve guest issues or special requests.

REPORTS

  • IR for non compliance of GSA team.

Job Types: Full-time, Permanent, Fresh graduate

Benefits:

  • Company Christmas gift
  • Company events
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Pay raise

Work Location: In person

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