Quality Coach

What success looks like in this role:Perform consistent monitoring on Service Desk agent interactions with End Users as well as the related tickets. Ensure that all designated agents in the team are coached timely and effectively.Coaching abilities to drive agent performancesProvide input for Knowledge Article updates and recommend other improvement...

We Believe in BetterWe are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.At Unisys, we believe in better Here, you have the opportunity to learn new skills, apply your expertise, and solve...

Primary Responsibilities:Conduct training sessions for various sales campaigns, ensuring alignment with business goals.Develop, test, and continuously optimize sales scripts to improve key performance indicators (KPIs), such as conversion rates and contact rates.Provide floor support, including sales coaching and motivational training as needed.Collaborate...

We're Hiring: Coaching Team LeaderLocation: Calamba, LagunaCompany: PHINMA Rizal College of LagunaEmployment Type:Full-TimeWe're looking for aCoaching Team Leaderwho can elevate performance, execute strategy with precision, and build a strong, disciplined coaching culture. If you excel in team oversight, performance management, and data-driven...

OverviewThe Quality Analyst assesses call quality to ensure that CSRs deliver their role in line with the company and client's quality values and methodology.ResponsibilitiesMonitoring of Calls – 15-30 calls per dayDaily/weekly/monthly reports and other communication materials to highlight quality metric performance achievements and identify areas of...

What success looks like in this role:Perform consistent monitoring on Service Desk agent interactions with End Users as well as the related tickets. Ensure that all designated agents in the team are coached timely and effectively.Coaching abilities to drive agent performancesProvide input for Knowledge Article updates and recommend other improvement...

What success looks like in this role:Perform consistent monitoring on Service Desk agent interactions with End Users as well as the related tickets. Ensure that all designated agents in the team are coached timely and effectively.Coaching abilities to drive agent performancesProvide input for Knowledge Article updates and recommend other improvement...

The QA Manager ensures high service quality and consistency across operations by leading the QA team, designing and enforcing QA policies/processes, analyzing performance metrics, providing coaching & training, and driving continuous improvement initiatives aligned with client SLAs and business goals.Responsibilities:Oversee and audit agent transactions...

The Quality Advisor is responsible for implementing and participating in the continual improvement of the quality management system in the country. This role involves implementing, monitoring, and developing processes and systems to ensure that operations meet the highest standards of quality and compliance in accordance with the company's Business...

About the RoleAre you ready to embark on a career where your attention to detail and commitment to quality shine through? As an entry-level Quality Assurance Specialist, you'll be at the forefront of ensuring our organization maintains its reputation for outstanding customer service. Your daily tasks will be diverse and dynamic, including:Engaging in...