IT Support Engineer

2 weeks ago

Iloilo City, Western Visayas, Philippines Systemantech Full time ₱160,000 per year

MAIN RESPONSIBILITIES:

  • Responsible in the deployment, installation, pull-out and configuration of PC, Laptop, Printer.
  • Diligently attends to assigned tickets and provides support within the specified SLAs.
  • Regularly updates on the status of assigned service request or incident.
  • Troubleshooting hardware problems, replaces defective parts and makes necessary escalation to the authorized person.
  • Responsible for formatting/cloning of PC, Desktop, Laptops.
  • Network connection configuration, testing and basic troubleshooting.
  • Perform regular checkup of PC desktop/laptop and a like (such as but not limited to defragmentation/virus updates).
  • Escalates problem that requires immediate attention of helpdesk, team leader or appropriate authorities.
  • Performs other relevant tasks that may be assigned from time to time.

QUALIFICATION REQUIREMENTS:

  • Bachelor's Degree in Information Technology, Computer Science or Engineering (Computer/Telecommunication/Electronic) or any related field.
  • Must have at least 6 months of work experience in Information Technology configuring, deploying, installing, troubleshooting and repairing the network infrastructure
  • Has technical knowledge of operation and functioning of Windows Operating Systems.
  • Proficient in hardware/software installation troubleshooting / repair of desktop.
  • Experience in troubleshooting PCs, able to manage IT desktop infrastructure, network cabling, etc.
  • Knowledge in managing Local Area and Wide Area Networks including, but not limited to Core LAN/VLAN Switches, Network Monitoring System (NMS), Telecommunication Backhauls and Remote Sites IP-VPN.
  • Experience in providing effective customer service
  • Knowledge in Computer fundamentals: Desktop, Peripherals, OS, MS Office, Open Office

Job Type: Full-time

Pay: From Php16,000.00 per month

Benefits:

  • Additional leave
  • Company events
  • Health insurance
  • Paid training
  • Promotion to permanent employee

Application Question(s):

  • What is your estimated travel time to Pavia, Iloilo?
  • Do you have a pending application in Systemantech?
  • For faster processing, please provide your Viber account number

Work Location: In person

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