
Technical Solutions Representative
1 week ago
COMPANY PROFILE: BPO company that provide an end-to-end BPO services to client globally.
Position: Technical Solutions Representative
Company Industry: BPO
Work Location: BGC, Taguig
Work Schedule: Shifting schedule
Salary: Php 30,000-40,000
Work Set Up: On-site
JOB REQUIREMENTS:
College Graduate/Undergraduate are open to apply.
At least 1-year BPO experience and Service Desk, or Technical Support role
With Strong knowledge of Active Directory and common IT support tools
Excellent problem-solving and analytical skills
Outstanding communication and customer service skills
JOB RESPONSIBILITIES:
Responsible in providing technical support for desktop systems, software, and hardware
Help in assisting users with login, password, and access issues, including Active Directory-related tasks
Help in troubleshooting and resolve incidents and service requests in a timely manner
Responsible for documentation of issues and solutions in the ticketing system
Collaboration with other support teams and escalate complex issues when necessary.
RECRUITMENT PROCESS: (Onsite)
HR Interview
Hiring Manager Interview
Job Offer
Job Types: Full-time, Permanent
Pay: Php30, Php40,000.00 per month
Benefits:
- Company events
- Health insurance
- Life insurance
- Opportunities for promotion
- Pay raise
- Promotion to permanent employee
Work Location: In person
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