Technical Solutions Representative

1 day ago

Taguig, National Capital Region, Philippines J-K Network Manpower Services Full time ₱360,000 - ₱480,000 per year

COMPANY PROFILE: BPO company that provide an end-to-end BPO services to client globally.

Position: Technical Solutions Representative

Company Industry: BPO

Work Location: BGC, Taguig

Work Schedule: Shifting schedule

Salary: Php 30,000-40,000

Work Set Up: On-site

JOB REQUIREMENTS:

College Graduate/Undergraduate are open to apply.

At least 1-year BPO experience and Service Desk, or Technical Support role

With Strong knowledge of Active Directory and common IT support tools

Excellent problem-solving and analytical skills

Outstanding communication and customer service skills

JOB RESPONSIBILITIES:

Responsible in providing technical support for desktop systems, software, and hardware

Help in assisting users with login, password, and access issues, including Active Directory-related tasks

Help in troubleshooting and resolve incidents and service requests in a timely manner

Responsible for documentation of issues and solutions in the ticketing system

Collaboration with other support teams and escalate complex issues when necessary.

RECRUITMENT PROCESS: (Onsite)

HR Interview

Hiring Manager Interview

Job Offer

Job Types: Full-time, Permanent

Pay: Php30, Php40,000.00 per month

Benefits:

  • Company events
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Pay raise
  • Promotion to permanent employee

Work Location: In person

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