Payroll Specialist II

2 days ago

Manila, National Capital Region, Philippines Dayforce Full time

Location: Manila, Philippines. This is a hybrid role and will need to report to the office once a month or as required.

About the opportunity

The Payroll Specialist II is responsible for processing end to end payroll for Australia/New Zealand.

What you'll get to do


• Ensure accurate and timely processing of payroll impacting changes, tax forms, payments, and payroll processing for assigned clients


• Responsible for quality control and auditing to ensure accuracy and low error or defect percentage


• Work with cross-functional internal partners to resolve client payroll matters and employee inquiries, providing on-going daily support and subject matter expertise


• Provide HR/Payroll support services to clients according to Dayforce contract, government compliance and business needs


• Create, update and review standard operating procedures and perform quarterly document reviews


• Have an "I own it" attitude about deliverables and projects from start to finish


• Manage client and consumer related tasks within the task management system ensuring all documentation is complete, accurate, and timely


• Proactively manage quarter and year-end payroll auditing


• Think and act ahead, spot opportunities and act accordingly and proactively Contribute to process improvements


• Aim at becoming a Subject Matter Expert in their process


• Drive customer satisfaction by providing high quality of service


• Be an effective team player


• Proactively highlight risks


• Meet or exceed process KPIs


• Execute corrective and preventive action plans


• Ensure that complaints are proactively managed to a resolution


• Record key delivery data for metrics purposes.


• Achieve delivery of tasks in accordance with agreed schedules, procedures, and standards


• Seek and respond to development feedback

What's in it for you

  • Encouragement to be the best version of yourself at and away from work:
  • YOUnity diversity and inclusion programs
  • Amazing time away from work programs
  • Support for your total well-being through our Live Well, Work Well programs targeting all aspects of your life
  • Recognition for your contributions through excellent pay, perks, and rewards
  • Giving where you're living: volunteer days, Dayforce sponsored events, and our very own charity, Dayforce Cares
  • Opportunities to fuel your career growth through numerous internal and external programs and events

Skills and experience we value

  • College Degree in Human Resources, Business, Finance, Accounting / taxation, or related discipline
  • Minimum of 2 years' experience in end-to-end payroll processing
  • Knowledge of Australia and/or New Zealand payroll is preferred but not required
  • Ability to work in a fast-paced environment with tight turnaround times with the ability to prioritize work when there are competing demands and urgent business needs.
  • Self-starter capable of taking initiative and working with minimal direction
  • Process and detail oriented. Able to multi-task.
  • Good verbal and written communication skills

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