Sr. Manager – Order to Cash, Finance Shared Services

1 day ago

Manila, National Capital Region, Philippines Genesys Cloud Services Cayman Ltd. - Philippine Branch Full time ₱60,000 - ₱180,000 per year

Job Title: Sr. Manager – Order to Cash, Finance Shared Services

Location: Manila, Philippines

Position Summary:

Reporting to the Global Shared Services Leader, the Sr. Manager is responsible in providing active leadership for the day-to-day operations of the Order to Cash team. This role will actively participate in shaping and executing the shared service center vision, strategy, and priorities, projects, initiatives, and operations.

Key Responsibilities:

  • Lead and supervise daily deliverables of the Order to Cash (OTC) team.
  • Lead, develop and implement global standardization across end-to-end OTC processes, focusing on automation and efficiency opportunities.
  • Serve as the go-to person for insights on executing approved guidelines and policies within OTC.
  • Work closely with Credit and OTC process owners to define guardrails and process matrices.
  • Collaborate with cross-functional teams to lead effective change management and coordinate with key business leaders for the implementation of key finance projects.
  • Strategically lead long-term planning efforts to improve the Finance Operations delivery model, including implementation and monitoring.
  • Accountable for delivering agreed KPIs with key stakeholders and following through on strategic actions for process improvements.
  • Deliver Business Review sessions with key stakeholders.
  • Sponsor automation activities within the OTC workstream and align process interfaces with other teams outside OTC.
  • Provide leadership, training, and mentoring to all members of the OTC Shared Services team.
  • Work with the Internal Audit team on SOX control executions and other deliverables. Ensure all controls (including SOX controls) and quality assurance tasks are in place for first time-right processing of orders, invoices, and credit and rebills.
  • Coordinate tax-related discussions regarding invoicing with other teams and stakeholders.
  • Assist with both internal and external audits.
  • Support Credit and Collections in resolving disputes, identifying root causes, and ensuring non-recurrence of billing errors.
  • Maintain correct corporate data and account history in collaboration with relevant departments.
  • Ensure great customer service to both external and internal customers by working with other groups within the organization.
  • Drive the success of designated FSSC initiatives and other global projects.
  • Maintain accurate and timely updates of SOPs, oversee processes and workflow documentation, and ensure their effective applicability for present and future operations.
  • Support the FSSC framework, fostering an environment conducive to change and adaptability.
  • Recruit, retain, and develop talent to align with evolving business needs and individual career goals.
  • Foster close collaboration across different FSSC teams to ensure alignment.
  • Lead with empathy, promoting diversity, equity, and inclusion.
  • Perform other duties as assigned.

Requirements:

  • Bachelor's degree in accounting or finance, required
  • Experience in Order to Cash required
  • Minimum 10 years of related equivalent experience with minimum 7 years of team leadership experience
  • BPO/SSC work experience required.
  • Ability to work and deliver within tight deadlines, with willingness to work extended hours.
  • Strong problem-solving abilities to address and resolve operational issues.
  • Familiarity with ERP systems and data analytics platforms, preferably Workday Financials
  • Excellent written and verbal communication skills.
  • Strong stakeholder management skills.
  • Flexibility to adapt to changing business needs and environment.

  • Order to Cash Analyst

    1 day ago

    Manila, National Capital Region, Philippines Financial Times Full time ₱1,200,000 - ₱1,800,000 per year

    About Us:The FT has an uncompromising mission: delivering independent, quality information, news and services to individuals and companies around the globe. It's the cornerstone of our reputation and the heart of our ambitions for the future. But for our people, the FT offers so much more than what we do. FT people come from all kinds of backgrounds and work...

  • Order to Cash Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines Financial Times Full time ₱900,000 - ₱1,200,000 per year

    About Us:The FT has an uncompromising mission: delivering independent, quality information, news and services to individuals and companies around the globe. It's the cornerstone of our reputation and the heart of our ambitions for the future. But for our people, the FT offers so much more than what we do. FT people come from all kinds of backgrounds and work...

  • Order to Cash Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines Financial Times Full time ₱300,000 - ₱600,000 per year

    About Us:The FT has an uncompromising mission: delivering independent, quality information, news and services to individuals and companies around the globe. It's the cornerstone of our reputation and the heart of our ambitions for the future. But for our people, the FT offers so much more than what we do. FT people come from all kinds of backgrounds and work...

  • Finance Staff

    1 day ago

    Manila, National Capital Region, Philippines Essilor Shared Services Philippines Incorporated Full time ₱250,000 - ₱500,000 per year

    JOB SUMMARYThe Specialist supports the process Senior Specialist/Team Leader. The role will support Finance function and will be responsible to undertake accounting activities for Essilor subsidiaries. In summary, the role will include carrying out the necessary tasks for the day to day running of the assigned companies' Accounts Receivable ledgers,...

  • Finance Services Team Lead

    1 day ago

    Manila, National Capital Region, Philippines QBE GROUP SHARED SERVICES LIMITED - PHILIPPINE BRANCH Full time ₱1,500,000 - ₱3,000,000 per year

    The Finance Services Team Lead - Reporting will provide high level business analysis and results, provides recommendations, leadership, direction and coordination of operational activities within the team in accordance with established policies and procedures, including driving change, optimizing service delivery, and professional guidance. The role will be...

  • Shared Service Centre Advisory

    5 days ago

    Manila, National Capital Region, Philippines JPMorganChase Full time ₱3,500,000 - ₱6,000,000 per year

    Job DescriptionJoin the Payments Advisory team as a subject matter expert in the Finance and Shared Service Center domainsAs a Shared Service Center Advisory Executive Director/Vice President, you will act as a SME in the Finance and Shared Service Center (SSC) domain and work with clients across Asia excluding India. You will be sharing best practices with...

  • SAP Finance Sr. Consultant

    3 days ago

    Manila, National Capital Region, Philippines Deloitte Full time ₱1,200,000 - ₱2,400,000 per year

    SAP Finance Sr. Consultant - SAP - PH PDCDate: 13 Nov 2025Service Line / Portfolios: Enterprise Technology & PerformanceLocation:Manila, PHTitle: SAP Finance Senior Consultant based in Deloitte Consulting Philippines Delivery CenterAre you ready to unleash your potential?At Deloitte, our purpose is to make an impact that matters for our clients, our people,...

  • Finance Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Filinvest Business Services Corp. Full time ₱2,000,000 - ₱2,500,000 per year

    Job Summary:The Finance Manager is responsible for overseeing the financial health of the organization. This includes managing financial planning and analysis, budgeting, forecasting, financial reporting, compliance, and internal controls. The role ensures the companys financial strategies support business objectives while complying with local tax and...

  • Sr. Executive Assistant

    1 day ago

    Manila, National Capital Region, Philippines Cloudstaff Philippines Inc. Full time ₱900,000 - ₱1,200,000 per year

    We're Hiring: Sr. Executive AssistantLooking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered We are currently on the lookout for a Sr. Executive Assistant to join our team at Cloudstaff, the #1 workplace everywhere Think you qualify for the role? Attach a 1-2 minute video intro and...

  • Finance Services Analyst

    1 day ago

    Manila, National Capital Region, Philippines QBE GROUP SHARED SERVICES LIMITED - PHILIPPINE BRANCH Full time ₱80,000 - ₱120,000 per year

    *Primary Details*Time Type: Full timeWorker Type: EmployeeThe purpose of this role is to provide support to accounting and reporting activities by managing day-to day financial tasks , ensuring accuracy and compliance with regulations and policies. Responsibilities include processing financial transactions, analysing data, preparing reports, and assisting...