Medical Appointment Coordinator Associate
1 week ago
Job Type: Full-Time
Department: Operations
Reports to: MAC Supervisor
Position Overview
We are seeking a detail-oriented and friendly Medical Appointment Coordinator to join our patient support team. In this role, you will be responsible for scheduling appointments, managing patient communications and ensuring a smooth and welcoming experience for all patients. This position is ideal for someone who is organized, empathetic and thrives in a fast-paced healthcare setting.
Job Description
- Schedule and confirm appointments for patients via phone, email, or patient portal.
- Verify patient information and insurance eligibility prior to appointments.
- Answer incoming calls and respond to patient inquiries in a courteous and professional manner.
- Coordinate with physicians, nurses, and clinical staff to manage appointment availability.
- Follow up on missed or canceled appointments and assist with rescheduling.
- Maintain accurate and up-to-date records in the electronic medical records (EMR) system.
- Provide general administrative support to the front office team as needed.
Qualifications
- Previous experience in a healthcare, customer service, or administrative setting strongly preferred.
- Proficiency in using electronic medical record (EMR) systems and scheduling software.
- Strong communication and interpersonal skills with a patient-focused attitude.
- Excellent organizational skills and attention to detail.
- Ability to handle sensitive patient information with confidentiality and discretion.
How to Apply
- Interested candidates should email their resume to with email subject MAC.
Job Type: Full-time
Benefits:
- Additional leave
- Company Christmas gift
- Company events
- Employee discount
- Health insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
Work Location: In person
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