SPE-Customer Service LS

2 days ago

Urdaneta, Ilocos, Philippines Cognizant Technology Solutions Full time ₱30,000 - ₱60,000 per year
Job Summary

Join our dynamic team as a Customer Service Specialist where you will play a pivotal role in enhancing customer satisfaction through effective communication and problem-solving. With a focus on omnichannel customer service you will be responsible for addressing customer inquiries and ensuring a seamless experience across various platforms. This hybrid role offers rotational shifts providing flexibility and exposure to diverse customer interactions.

Responsibilities
  • Address customer inquiries and concerns through multiple communication channels to ensure a seamless customer experience.
  • Utilize omnichannel tools to provide consistent and efficient service across all customer touchpoints.
  • Collaborate with team members to resolve complex customer issues and enhance service delivery.
  • Monitor and analyze customer feedback to identify areas for improvement and implement solutions.
  • Maintain accurate records of customer interactions and transactions for future reference.
  • Provide timely and accurate information to customers regarding products and services.
  • Assist in developing and implementing customer service policies and procedures to improve efficiency.
  • Participate in training sessions to stay updated on product knowledge and service techniques.
  • Support call center operations by managing high-volume customer interactions effectively.
  • Contribute to team goals by meeting individual performance targets and KPIs.
  • Engage with customers in a professional and courteous manner to build positive relationships.
  • Utilize language skills to communicate effectively with English-speaking customers.
  • Adapt to rotational shifts to provide customer support during peak hours.
Qualifications
  • Possess strong communication skills in English both written and spoken.
  • Demonstrate proficiency in using omnichannel customer service tools and platforms.
  • Exhibit problem-solving skills to address and resolve customer issues efficiently.
  • Show a keen understanding of call center operations and best practices.
  • Display the ability to work collaboratively in a team-oriented environment.
  • Have a customer-centric mindset with a focus on delivering exceptional service.
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
  • Cognizant is a global community with more than 300,000 associates around the world.
  • We don't just dream of a better way - we make it happen.
  • We take care of our people, clients, company, communities and climate by doing what's right.
  • We foster an innovative environment where you can build the career path that's right for you.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

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