Customer Relations Officer

5 days ago


Urdaneta, Ilocos, Philippines Elite Motors Commercial Incorporated Full time ₱400,000 - ₱600,000 per year

JOB DESCRIPTION

  • Conduct Service Reminder to customer through SMS and call to ensure consistent service units received of the dealership
  • Schedule, coordinate and record customer's appointment booking and plot service availability to ensure smooth flow of operations in dealership.
  • Handle customer's concern, determine root cause and initiate solutions and coordinating to the proper department or employee concerned.
  • Ensure all customer's voice is promptly reported to the Operation's Manager and the Management.
  • Ensure customer database is updated in timely manner and protected at all times through constant monitoring.
  • To ensure compliance to the reports required by Management.
  • Continuously strive to develop and maintain good rapport with customer and strive towards achieving high customer satisfaction.
  • Coordinate, conduct invitation and record customer's appointment for Product Update.
  • To assist Sales Department with concerns the customer may have in Scooters/Motorcycle sold in the showroom
  • To assist the Service Department with customer concerns on their units.

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