Training Specialist

1 week ago

Work from Home, Philippines MUVR Full time ₱48,000 - ₱96,000 per year

Position Overview

We're hiring a Training Specialist to lead Learning & Development across Muvr's rapidly growing teams. This role is central to driving performance, learning, and excellence across all departments — from frontline operations and customer support to driver onboarding and leadership enablement.

You'll own Muvr's full training lifecycle: building KPI-driven programs, designing scalable playbooks, and ensuring every team member is equipped to perform with speed, accuracy, and confidence.

Key Responsibilities

  • Lead all Learning & Development initiatives across departments — onboarding, enablement, leadership development, and ongoing skill training.
  • Design and execute structured training programs, certification frameworks, and playbooks for all roles (Customer Service, Driver Ops, Partner Ops, Sales, etc.).
  • Manage end-to-end employee onboarding, ensuring smooth integration with Muvr's systems, tools, and operational processes.
  • Partner with HR, Central Ops, and Department Leads to assess training needs, define role-based competency frameworks, and ensure alignment with business goals.
  • Build and track performance measurement tools and KPIs to evaluate learning impact, productivity, and quality improvement.
  • Maintain centralized training documentation and knowledge bases using tools such as Guidde, GetGuru, Notion, or LMS platforms.
  • Collaborate with QA and HR to ensure accountability, compliance, and measurable improvements in service quality, efficiency, and customer satisfaction.

Job Type: Full-time

Pay: Php Php2,000.00 per day

Benefits:

  • Work from home

Work Location: Remote

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