Assistant Manager – Workforce Management

14 hours ago

Quezon City, National Capital Region, Philippines Risewave Consulting, Inc. Full time ₱900,000 - ₱1,200,000 per year

Experience:

  • 3–5 years in Workforce Management in a contact center or BPO environment
  • At least 1 year in a supervisory or leadership role
  • Experience with multi-site or global workforce operations (preferred)

Skills & Competencies:

  • Proficiency in WFM platforms (e.g., NICE IEX, Verint, Genesys, Aspect)
  • Advanced Excel skills; experience with data visualization tools
  • Strong experience in Power BI
  • Familiarity with SQL or other data query languages
  • Knowledge of Six Sigma or Lean methodologies

Job Summary:

The Workforce Assistant Manager plays a critical role in supporting the strategic and operational goals of the Workforce Management team. This position oversees real-time operations, forecasting, scheduling, and reporting functions to ensure optimal staffing and service level performance across multiple lines of business.

Key Responsibilities:

  • Assist in developing and maintaining accurate forecasts and schedules based on historical data, trends, and business requirements
  • Monitor intraday performance and provide actionable insights to meet service level targets
  • Collaborate with operations, HR, and recruitment teams to align workforce plans with business needs
  • Lead and mentor a team of workforce analysts and real-time coordinators
  • Analyze performance metrics and generate reports for senior leadership
  • Support implementation of WFM tools and process improvements
  • Participate in business reviews and provide workforce-related recommendations
  • Ensure compliance with labor laws, company policies, and contractual obligations

  • Assistant Workforce Manager

    2 weeks ago

    Quezon City, National Capital Region, Philippines Comrise Full time ₱500,000 - ₱600,000 per year

    Key ResponsibilitiesDevelop and maintain accurate forecasts and schedules using historical data, trends, and business requirements.Monitor intraday performance and provide actionable insights to meet service level targets.Collaborate with Operations, HR, and Recruitment to align workforce plans with business needs.Lead and mentor workforce analysts and...

  • Workforce Manager

    2 weeks ago

    Quezon City, National Capital Region, Philippines Intelassist Full time ₱80,000 per year

    Employment Type: Full-Time EmploymentWork Setup: Hybrid SetupWork Schedule: Night Shift (Following U.S. Eastern Time Zone)Location: Eastwood, Libis, Quezon CitySalary Package: Up to 80,000 PHP/MonthlyPosition OverviewThe Workforce Manager is responsible for the strategic and tactical planning of contact center staffing and resources to ensure service...

  • Workforce Manager

    1 week ago

    Quezon City, National Capital Region, Philippines Intelassist Full time

    Employment Type:Full-Time EmploymentWork Setup: Hybrid SetupWork Schedule: Night Shift (Following U.S. Eastern Time Zone)Location: Eastwood, Libis, Quezon CitySalary Package: Up to 80,000 PHP/MonthlyPosition OverviewThe Workforce Manager is responsible for the strategic and tactical planning of contact center staffing and resources to ensure service...

  • Workforce Manager

    2 weeks ago

    Quezon City, National Capital Region, Philippines Intelassist Full time ₱750,000 per year

    Employment Type:Full-Time EmploymentWork Setup:Hybrid SetupWork Schedule:Night Shift (Following U.S. Eastern Time Zone)Location:Eastwood, Libis, Quezon CitySalary Package:75,000 PHP/MonthlyPosition OverviewThe Workforce Manager is responsible for the strategic and tactical planning of contact center staffing and resources to ensure service delivery,...

  • Workforce Management Analyst

    1 week ago

    Quezon City, National Capital Region, Philippines Risewave Consulting, Inc. Full time $104,000 - $130,878 per year

    Position SummaryWe are looking for a strategic and detail-oriented Workforce Analyst or Assistant Manager to support the operational and performance goals of our Workforce Management (WFM) team. This role is responsible for overseeing real-time operations, forecasting, scheduling, and reporting across multiple business lines in a contact center or BPO...

  • Workforce Manager

    2 weeks ago

    Quezon City, National Capital Region, Philippines Comrise Full time ₱120,000 per year

    Key Responsibilities1. Strategic Workforce PlanningDevelop and implement long-term workforce strategies aligned with business objectives.Forecast contact volumes, staffing requirements, and resource allocation to meet SLAs.Collaborate with senior management to ensure workforce plans support operational goals.Identify cost-saving opportunities while...

  • Workforce Senior Executive, Assistant Manager

    2 weeks ago

    Quezon City, National Capital Region, Philippines Risewave Consulting, Inc. Full time $70,000 - $120,000 per year

    ManagerJob descriptionStrategic Workforce PlanningDevelop and implement long-term workforce planning strategies aligned with business goals.Forecast contact volumes, staffing needs, and resource allocation to meet service level agreements (SLAs).Collaborate with senior management to align workforce strategy with operational objectives.Identify cost-saving...

  • Workforce Management and Analytics Supervisor

    1 week ago

    Quezon City, National Capital Region, Philippines Ateneo de Manila University Full time $70,000 - $120,000 per year

    Job Description**Full JD to be sent to shortlisted candidatesSummary of Work Activities and Responsibilities:Under the supervision of the Assistant Director for Organization Capability Development, the Workforce Management and Analytics Supervisor will lead in monitoring, reviewing, and analyzing the University's workforce complement vis-à-vis employee...

  • Workforce Management Executive

    1 week ago

    Quezon City, National Capital Region, Philippines beBeeStrategist Full time ₱900,000 - ₱1,200,000

    Workforce Planning SpecialistThis role involves providing strategic guidance and support in workforce management, allocation, forecasting, scheduling, reporting analysis, and utilising business intelligence tools to drive operational performance and enhance decision-making capabilities.The successful candidate will analyse workforce data to identify trends,...

  • Manager Workforce Optimization

    2 weeks ago

    Quezon City, National Capital Region, Philippines beBeeWorkforce Full time ₱1,200,000 - ₱1,500,000

    Job Title: Workforce Optimization ManagerJob Description:The Workforce Optimization Manager plays a critical role in driving business results by aligning workforce planning with operational goals.This position oversees the development and implementation of strategic plans to ensure optimal staffing, service level performance, and productivity across multiple...