Lead-Real Time Analyst

Sutherland is seeking an attentive and goal-oriented person to join us as aReal Time Analyst.We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with youResponsibilities:Support monitoring of service level performance at...

REAL-TIME ANALYST Work On-site in Cebu City Shifting Schedule Job Responsibilities: 1. Provide real-time monitoring via available tools and workforce management techniques to make intra-day adjustments in an effort to maximize resource efficiency and achieve service level goals / business objectives. 2. Perform continual analysis of current performance and...

We are seeking a detail-oriented and proactive Real-Time Analyst (RTA) to join our Workforce Management (WFM) team supporting a retail account. The RTA will be responsible for monitoring call volumes, agent productivity, and adherence to schedules in real time. This role ensures service level targets are consistently met while balancing operational...

Job SummaryThe Real-Time Analyst is responsible for monitoring and managing the real-time performance across multiple queues and accounts. This role involves analyzing data, identifying trends, and making recommendations to ensure optimal staffing levels and service levels are maintained. The Real-Time Analyst works closely with the operations team to...

Position Title: Realtime Analyst - Retail (Cebu) | OnsiteAccount Type: Retail Start Date: August 15 Support Type: Voice Work Setup: Fully Onsite in Cebu Shift & Rest Days: 24/7 schedule Educational Qualification: Undergraduate or College Graduate Work Experience: At least 2 years as a Realtime Analyst (RTA)Preferred: Knowledge of tools such as...

Company DescriptionXMC Inc. is a Business Process Outsourcing Agency dedicated to delivering essential services through comprehensive customer service solutions. We strive to provide access to high-quality support that meets the needs of our clients. Our commitment to excellence and customer satisfaction sets us apart in the industry.Role DescriptionThis is...

Company DescriptionSutherland is seeking an attentive and goal-oriented person to join us as a Lead WFM Management. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with youJob DescriptionDescription - Internal...

Job Summary:A Real-Time Analyst is responsible for monitoring and managing the flow of operations, resources, and performance in real-time, typically within customer service, contact centers, or business operations. They ensure that resources are appropriately allocated to meet the business's operational needs, often focusing on maximizing efficiency and...

Position Summary: Ensures passing service levels for each Operations account by engaging in real-time management of the queue. Responds to and acts as the central point of communication in all events and of circumstances impacting account performance.Specific Responsibilities:Updates and processes data for real-time performance analysis. Obtains quantifiable...

Position Title: Lead Generation SupportWork Set Up: On-SiteSchedule: 11:00 AM to 8:00 PM PH TimeJob Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark PampangaQuick Rundown:We are looking for a detail-oriented and proactive Lead Generation Support to support our sales and business development teams. In this role, you will provide daily...