Associate Instructional Designer

The Associate Instructional Designer, you will be responsible for developing engaging and effective digital, instructional materials from various reference materials (PowerPoint Decks, manuals, process documents, etc.). You will be collaborating with senior members of the Instructional Design and Knowledge Management (IDKM) Team, Business Unit POCs, subject-matter experts, and other members of the cross-functional team to develop and deliver high-quality learning materials that are compliant with the requirements and company branding guidelines.

Position Responsibilities:

• Assist in design and develop engaging e-learning materials that are relevant to the workplace and department context, and are compliant with Manulife's branding and design guidelines

• Assist in the design and development of engaging learning materials, including eLearning modules, job aids, and instructor-led training.

• Collaborate with subject matter experts (SMEs) to gather content and translate it into effective learning experiences.

• Support the team in organizing and maintaining course assets and documentation.

• Participate in quality assurance reviews to ensure instructional materials meet design standards.

• Learn and apply instructional design principles and tools under the guidance of senior designers.

Required Qualifications:

• Qualifications: Bachelor's degree in Education, Communication, Instructional Design, or a related field (or equivalent experience)

• Strong interest in instructional design and digital learning

• Tech-savvy with the ability to quickly learn new tools and platforms.

• Excellent written/spoken communication skills

• Highly coachable, with a growth mindset and willingness to receive feedback.

• Strong attention to detail and organizational skills.

• Preferable skills and experience that can put you at an advantage:

• Familiarity with any eLearning authoring tools (e.g., Articulate Storyline, Rise, Adobe Captivate)

• Experience with Learning Management Systems (LMS)

• Basic graphic design or multimedia editing skills

When you join our team:

• We'll empower you to learn and grow the career you want.
• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

Working Arrangement