Head of Customer Support

2 days ago


Philippines BettingJobs Full time $60,000 - $80,000 per year
Responsibilities:
  • Fully own and lead the support function for the crypto casino platform
  • They are launching a sportsbook later, which brings a new layer of 24/7 service complexity, so your groundwork now is critical
  • Build scalable SOPs, escalation flows, and reporting systems
  • Set up the right support tools, automation, and coverage model
  • Recruit, train, and lead a responsive remote team.
  • Manage all player support including escalations, QA, fraud, payments, and KYC
  • Collaborate closely with fraud, payments, and CRM teams to stay ahead of risks, abuse, and player issues across casino and sportsbook
  • Continuously recommend process or tool improvements to stay lean and effective
Requirements:
  • 3 to 5+ years of hands-on experience in iGaming or online casino customer service (ideally with crypto and fiat environments)
  • Deep expertise in managing end-to-end support: live chat, email, retention, fraud, chargebacks, KYC, VIP handling
  • Proven track record of building support systems, not just managing one
  • Experience serving international player bases (EU, Asia, LatAm, etc.)
  • Familiar with tools like Zendesk, Intercom, LiveAgent, or similar
  • Strong leadership background with experience hiring, training, and scaling remote teams
  • Highly organised, data-driven, and focused on measurable outcomes

BettingJobs



  • Philippines Höegh Autoliners Full time $30,000 - $50,000 per year

    Höegh Autoliners is a people-driven company with the belief that businesses should not only be forming lasting services but also lasting careers. We want to work with people who are incredibly team-oriented, jump head-first into a challenge, and always maintain a high-bar for excellence.If that sounds like the type of team you want to join, we can't wait to...

  • Head of Talent

    2 days ago


    Philippines Cloud Accountant Staffing Full time $60,000 - $120,000 per year

    Department: TalentReports to: Director of OperationsRole OverviewThe Head of Talent leads the Talent Department, overseeing both recruitment and staffer success. This role ensures the company attracts, hires, and retains top talent while supporting staffers in achieving their full potential and delivering exceptional results.Key ResponsibilitiesRecruitment...

  • Head of Operations

    6 days ago


    Philippines ActivationMachine, Inc. Full time

    The Head of Operations is accountable for the overall BAU–related activation programs in particular areas of assignment. He/ she is mainly responsible for managing and ensuring its execution and implementation are in accordance with the service level agreements or parameters as required by the client.Qualifications: Education: Must be a graduate of any...


  • Philippines Synct Full time

    Head of Marketing – Dashboard Insights (WFH, AU Clients) Join to apply for the Head of Marketing – Dashboard Insights (WFH, AU Clients) role at Synct About the Role The Head of Marketing at Dashboard Insights will be responsible for building and leading a high-impact marketing function that drives awareness, demand, and customer loyalty. This role...


  • Philippines Peak Support Full time $45,000 - $60,000 per year

    Peak Support is seeking a CX Tools Administrator (Zendesk, Intercom, Gorgias, Gladly) with a strong background in the BPO or call center industry to join our growing team. In this role, you will be responsible for the administration, customization, and ongoing optimization of Zendesk as our primary CRM platform, along with supporting related tools such as...


  • Philippines CallTek Full time

    Head of Digital Marketing (with SEO experience) 3 weeks ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Staff4Me is seeking a strategic and results-oriented Head of Digital Marketing with a strong background in SEO to lead our digital marketing department. This role will be pivotal in shaping our digital...


  • Philippines ClickUp Full time $90,000 - $120,000 per year

    ClickUp is revolutionizing the way the world works. As the only all-in-one productivity platform built from day one for true convergence, ClickUp unifies tasks, docs, chat, calendar, enterprise search, and more—supercharged by context-driven AI. While others scramble to bundle fragmented tools or bolt on AI, we anticipated this future and made it our...


  • Philippines Cyberbit Full time $104,000 - $130,878 per year

    Cyberbit is the world's leading cyber-security training platform for cyber professionals with clients from Fortune 500, Universities, Governments, and Militaries globally. Sounds intriguing? That's because it isCyberbit deploys real-world attacks using reverse-engineered malware onto a virtual corporate network, allowing users to defend against live attacks...


  • Philippines Invisible Agency Full time $40,000 - $50,000 per year

    Customer Support Agent About the RoleBecome part of a dynamic team supporting the latest AI-driven technology in the financial services industry, helping clients manage and optimize their retirement plans. Job OverviewWe are looking for a, customer-oriented support agent fluent in English. This role requires addressing customer inquiries via phone, email,...


  • Philippines MaintainX Full time $50,000 - $100,000 per year

    MaintainX is the world's leading Asset and Work Intelligence platform for industrial and frontline environments. We are a modern IoT-enabled cloud-based tool for reliability, safety, and operations on physical equipment and facilities. MaintainX powers operational excellence for 10,000+ businesses including Duracell, Univar Solutions Inc., Titan America,...