Patient Care Specialist

1 week ago

Pasig, National Capital Region, Philippines Asia Teleservices, Inc. Full time ₱150,000 - ₱250,000 per year

WHO WE ARE

Asiatel Outsourcing, a trusted outsourcing partner in the Philippines since 2006, specializes in Employer of Record (EOR) solutions, remote staffing, and shared services. With over 15 years of experience, we support global businesses in areas such as sales, customer service, IT, and healthcare.

WHY JOIN US?

We're expanding our Healthcare Team and looking for a passionate Patient Care Specialist for our Local Tagalog HMO Account. If you're a medical-allied graduate eager to provide compassionate care and excellent service, this role is for you.

JOB QUALIFICATIONS

  • Must be a graduate of a four-year medical-allied course (non-negotiable)
  • Open to fresh graduates with hospital internship experience
  • Familiarity with medical terminology (diseases, diagnostic tests, procedures, admissible cases, etc.)
  • Experience in BPO handling healthcare/HMO accounts is a plus
  • Proficient in Tagalog and English (written & spoken)
  • Knowledge in HMO processing/approvals and hospital admissions is an advantage
  • Willing to work onsite in Ortigas Center, Pasig

KEY RESPONSIBILITIES

  • Assist members via inbound/outbound calls and emails regarding HMO benefits, coverage, and approvals (Inpatient & Outpatient)
  • Process and validate requests, ensuring accurate documentation and compliance
  • Coordinate with hospitals/providers to verify cases and support admissions
  • Maintain professionalism while delivering high-quality customer service in Tagalog and English
  • Collaborate with the team and support continuous process improvement

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