Product Support Specialist

2 weeks ago

Mandaluyong City, National Capital Region, Philippines Monee Full time $40,000 - $80,000 per year

SeaMoney is a part of Sea Group, a leading global consumer internet company. SeaMoney's mission is to better the lives of individuals and businesses in our region with financial services through technology. SeaMoney's offerings include mobile wallet services, payment processing, credit offerings, and related digital financial services and products. These are available in seven markets across Southeast Asia and Taiwan under various brands, including ShopeePay, SPayLater, and other brands.

Responsibilities:

  • Establish and maintain an issue ticketing system, manage user access and perform system configurations
  • Respond to system queries, perform troubleshooting, and conduct research to identify solutions to reported issues
  • Understand and resolve problems, ensuring timely resolution or escalation, and communicate progress promptly
  • Perform assessments to determine the priority and urgency of issue resolution
  • Report critical incidents to Risk and Compliance
  • Collaborate closely with the Product Managers to improve the system stability
  • Build and maintain strong relationships with stakeholders, including local counterparts and regional functions across the organization
  • Assist in conducting UATs if needed
  • Performs other functions that may be assigned from time to time

Requirements:

  • Bachelor's Degree / 4-Year Course Graduate preferably in Computer Science, Engineering or Information Technology
  • Have basic knowledge in IT (web, mobile, software, network), preferably 2-3 years of experience in the FinTech industry handling Production Support/Management
  • Previous experience with JIRA is a plus
  • Proficiency in both spoken and written English. Able to communicate complex business or technical information effectively
  • Strong analytical and troubleshooting skills
  • Demonstrated track record of getting things done in a fast-paced environment

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