Client Billing Service Representative

1 day ago

Manila, National Capital Region, Philippines Sysgen RPO, Inc. Full time $40,000 - $60,000 per year

Job Description:

  • Provides Outstanding Customer Service to both internal and external customers utilizing phone, email, and chat features

  • Investigate and work on aging claims, you will work to determine the accuracy of accounts, the role is a combined actual billing role, and then support for billing either email, call, or chat

  • You will be taking inbound and making outbound calls - on average 50 calls per day

  • Answers patient calls in a professional and timely manner, projecting proper telephone etiquette while adhering to HIPAA guidelines

  • Displays professionalism in the workplace maintaining a positive team attitude

  • Handling heavy inbound telephone, email, and chat inquiries from patients, attorneys, and other interested parties and resolving various written correspondence from insurance companies and patients is required.

  • Follow up on complicated calls and chats to ensure customer satisfaction.

  • Will make outbound calls to collect outstanding patient balances and work with the team to achieve and maintain key AR benchmarks.

  • Respond to patient billing and insurance inquiries and facilitate resolution of financial issues promptly

  • Be an advocate for our clients by completing the monitoring and resolving all client concerns, billing questions, patient responsibility, medical records requests, claim denials, and insurance payments.

  • Billing call center hours are 7 am - 7 pm EST, and shifts are either 8 or 10 hours

Required:

  • High School diploma

  • 1 - 3 years of experience in full-cycle medical billing or schooling.

  • 1 - 3 years of Customer service experience or a combination of medical billing and CSR

  • Healthcare compliance and billing terminology knowledge

  • A firm grasp of web-based billing software or Electronic Health Records

  • Excellent verbal and written communication skills

  • Ability to resolve payment issues and effectively follow up with insurance companies.

  • Knowledge of insurance guidelines, especially those associated with Medicare and Medicaid as well as ICD 10 and CPT codes.

  • Maintain focus with interruptions

  • Must have a quiet and uninterrupted workplace to ensure privacy

  • Soft skills or de-escalation skills

  • Critical and analytical thinking skills to help resolve billing issues and collect payments

  • Professional acumen through action and communication

  • Must be able to learn new concepts and processes quickly

  • An above-average aptitude for Internet/computer use

  • True and patient problem-solving skills

  • Must be very detail-oriented

  • Self-driven attitude and ability to work well independently

  • Highly effective, positive, and empathic teammate

  • Experience in high-pressure environments

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