Talent Acquisition Team Leader- Global Business Services/ Client Facing Operations

About Us

HelloConnect

HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now making this service available to other companies to benefit from our experience, scale, cost savings, and service level improvements.

HelloFresh

HelloFresh is a global leader in delivering delicious meal kits and grocery boxes straight to customers' doorsteps. We are dedicated to providing high-quality, convenient, and sustainable meal solutions that inspire people to cook and eat healthy at home. Our commitment to innovation and customer satisfaction drives our ongoing success.

Job Description

The Talent Acquisition Team Leader is a key leadership role responsible for driving recruitment strategy, coaching a high-performing team, and ensuring seamless execution of talent acquisition processes across Global Business Services and Client-Facing Operations. This role is focused on proactive problem-solving, process compliance, and performance development, while maintaining strong stakeholder relationships and minimizing escalations. The Team Leader also plays a hands-on role in interviews and candidate assessments when required to meet business demands or coach team members in best practices.

Key Responsibilities:

Strategic Leadership & Oversight:

• Set clear goals and performance standards for the talent acquisition team, aligned with business objectives and hiring targets.

• Drive strategic TA planning, including pipeline development, and continuous improvement of sourcing strategies.

• Serve as the first point of contact for escalations and ensure issues are resolved promptly with minimal impact on timelines and stakeholder satisfaction.

• Maintain an active presence in daily operations while focusing on strategic outcomes and long-term talent acquisition goals.

Team Development & Coaching:

• Coach and mentor team members in sourcing, interviewing, stakeholder engagement, and other TA-related topics.

• Conduct regular performance reviews, provide real-time feedback, and establish individual development plans to support career growth.

• Facilitate ongoing training to ensure team alignment on recruitment standards, system usage, and process compliance.

• Foster a culture of accountability, collaboration, and continuous improvement.

Operational Excellence:

• Oversee accurate and timely tracking of requisitions, candidate progress, hiring status, and reporting through the applicant tracking system (ATS).

• Lead the coordination and quality control of job advertisements, interview logistics, and offer issuance.

• Collaborate with HR Operations and other departments to ensure complete, compliant onboarding and pre-employment processes.

• Ensure adherence to recruitment policies, regulatory requirements, and data privacy standards.

Stakeholder Engagement:

• Build strong partnerships with hiring managers, senior leaders, and other stakeholders to align recruitment outcomes with business needs.

• Lead or participate in handshake meetings to gather hiring requirements and set realistic hiring expectations and timelines.

• Deliver consistent updates on hiring performance and recommend solutions or adjustments as needed.

Hands-On Support & Ad Hoc Interviews:

• Step in to conduct interviews or candidate assessments when needed, especially for critical roles, high-volume periods, or team coaching purposes.

• Provide hands-on support during peak recruitment cycles, ensuring continuity and service delivery.

Reporting & Analytics:

• Create, review, and deliver regular reports and dashboards on recruitment metrics such as time-to-fill, candidate pipeline status, source effectiveness, and offer-to-acceptance ratios.

• Present insights and data-driven recommendations to leadership and stakeholders to improve decision-making and enhance recruitment strategies.

• Ensure data integrity and compliance in all reporting activities through the consistent use of the applicant tracking system and relevant tools

Innovation & Continuous Improvement:

• Lead recruitment-related projects and initiatives, such as process automation, DEI efforts, and employer branding campaigns.

• Analyze recruitment data to identify trends and optimize team performance, candidate experience, and time-to-fill metrics.

• Champion the use of new technologies, tools, and platforms that enhance the effectiveness of talent acquisition.

Qualifications:

• Bachelor's Degree in Human Resources, Psychology, Business Administration, or a related field.

• At least 6 years of progressive experience in talent acquisition, with a minimum of 2 years in a team leadership or senior specialist role.

• Proven experience managing full-cycle recruitment in a shared services environment.

• Strong coaching, delegation, and leadership skills.

• Excellent communication, stakeholder management, and conflict-resolution abilities.

• Strong analytical and reporting skills, with proficiency in ATS platforms and Google Workspace.

• Demonstrated ability to manage multiple priorities in a dynamic and fast-paced setting.

Why work for us?

At HelloConnect, you'll join an organization that values innovation and leverages cutting-edge technology to transform customer experiences. With a collaborative culture, continuous learning opportunities, and a customer-centric focus, you'll contribute to impactful projects that drive business success. Upholding ethical standards and promoting diversity and inclusion, HelloConnect fosters a positive work environment. Your well-being is prioritized through comprehensive benefits and perks. Join us to shape the future of digital experiences and make a difference in the lives of our clients and their customers.

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