Senior Executive-Workforce Management-WFM

Overview Job Description: The Workforce Assistant Manager plays a critical role in supporting the strategic and operational goals of the Workforce Management team. This position is responsible for overseeing real-time operations, forecasting, scheduling, and reporting functions to ensure optimal staffing and service level performance across multiple lines...

Job Description: EXL ServiceSr. Executive- WFMBasic FunctionsGenerates schedules accordingly to meet the business requirements enabling superior customer service.Adjusts the schedules accordingly based on the actual scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staffing.Monitors the queue real-time while...

Overview MEET COMPASS We are a Business Process Outsourcer (BPO) committed to fostering brand growth through outstanding customer experiences. Compass was founded by e-commerce pioneers who struggled to find an equally innovative customer service partner. Many companies view customer care as merely a cost center, but we believe it offers much more! If you...

Job Description: You can expect to learn many aspects of Workforce Management that our clients engage in.You will also learn effective teamwork and time-management skills - key aspects for personal and professional growth. On top of key core skills related to data analysis, and automation, and data visualization.We provide guidance/coaching through our...

Overview JOB SUMMARY: Scheduling specialist is a critical role holding responsibilities to support and manage the scheduling activities for the contact center staff. Scheduling specialist must ensure the agent schedules are prepared in accordance with the local labor rules and regulations while aligning them closely to the Intraday staffing requirements...

Job Description: A Real-Time Analyst with MIS focuses on monitoring and analyzing real-time performance metrics within a Management Information System (MIS) to ensure optimal operational efficiency and service delivery. This role involves identifying trends, making data-driven recommendations, and collaborating with cross-functional teams to address...

Job Description: Regularly performs volume and performance analysis and proactively communicate possible impacts to businessSupports management with all necessary reports and planning models to facilitate the process of decision makingMonitors actual activities and compare it to plan and make recommendations for immediate changesStaff the appropriate number...

Real Time Analyst Workforce (Wfm) (Eh 2228) Mandaluyong, National Capital Region Accenture Posted today Job Description Go through a faster and more convenient recruitment process today and be part of one of the biggest and most stable organizations in the world! Responsibilities Acts as 1st level of escalation of Intraday Analysts in terms of misses in...

Real Time Analyst Binan Jobs in the Philippines Posted 335 days ago • Job Viewed This listing contains multiple roles across different companies. Below are the described positions with their responsibilities and qualifications as originally provided, reformatted for clarity and accessibility. All content is kept verbatim in essence, with structure...

Workforce Real time Analyst with Scheduling Experience Workforce Real time Analyst with Scheduling Experience 1 day ago Be among the first 25 applicants Direct message the job poster from Optum Workforce Real Time Analyst with Scheduling experience JOB RESPONSIBILITIES : Analyzes and investigates Provides explanations and interpretations within area of...