Senior Executive-Workforce Management-WFM

2 days ago


Philippines EXL Service Full time ₱600,000 - ₱1,200,000 per year

Job Description: Responsible for intra-day management processes for operations located in Cebu/Iloilo, Philippines. To achieve business service level objectives efficiently. Create and manage reports for internal and external customers.

  • Responsibilities: Efficiently manage intra-day staffing and service level thru effective planning and scheduling.
  • Provide timely, accurate reports on intra-day performance, and provide recommendations as deemed necessary.
  • Monitor and drive schedule adherence.
  • Communicate effectively with internal and external customers.
  • Perform other duties and assignments as directed.

  • Qualifications: Strong Excel skills. Ability to scrub, dissect and shape data, create customized reports.

  • Knowledge on WFM systems such as eWFM, IEX, CMS,Verint/BluePumpkin, etc.


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