Senior Executive-Workforce Management-WFM

Location: McKinleyExperience: 3-5 yearsEducation Qualification: Bachelor's degreeRoles and Responsibilities:Highly motivated individual with a passion for data analysis, workforce management, and performance coachingWill manage workforce analytics staffWill be responsible for manipulating and visualizing data from multiple sources to create Key Performance...

Job Description: EXL ServiceSr. Executive- WFMBasic FunctionsGenerates schedules accordingly to meet the business requirements enabling superior customer service.Adjusts the schedules accordingly based on the actual scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staffing.Monitors the queue real-time while...

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic...

Join to apply for the Workforce Management Analyst (WFM) role at JPMorganChase If you're looking to support a Payment Solutions Center, from a workforce management perspective, you have found the right place. The Workforce Management team provides workforce products, technologies, scheduling, forecasting and real time support for the Payments Solution Center...

Join to apply for the Workforce Planning Optimization Lead role at Airbnb . Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that...

Under direct supervision, Workforce Support will be responsible for monitoring and coordinating real time call queue and agent activities to attain daily cost and service performance targets. They execute the intraday service level plan and communicate with all levels of management regarding operational issues and impacts. They act as a liaison with...

Job Description: You can expect to learn many aspects of Workforce Management that our clients engage in.You will also learn effective teamwork and time-management skills - key aspects for personal and professional growth. On top of key core skills related to data analysis, and automation, and data visualization.We provide guidance/coaching through our...

Overview LOCATIONSan Fernando, PH JOB TYPEFull-Time POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud...

Job Description: A Real-Time Analyst with MIS focuses on monitoring and analyzing real-time performance metrics within a Management Information System (MIS) to ensure optimal operational efficiency and service delivery. This role involves identifying trends, making data-driven recommendations, and collaborating with cross-functional teams to address...

Job Description: Regularly performs volume and performance analysis and proactively communicate possible impacts to businessSupports management with all necessary reports and planning models to facilitate the process of decision makingMonitors actual activities and compare it to plan and make recommendations for immediate changesStaff the appropriate number...